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Service Manager

Company: Christain Brothers Automotive - Interquest
Location: Colorado Springs
Posted on: November 27, 2022

Job Description:

*Job Title: Service Manager*
*Location: 1368 Republic Dr., Colorado Springs, CO 80921*

Christian Brothers Automotive - Interquest

We Offer:

* \*$70K-$110K Annually
* Paid Vacation & Paid Holidays
* Closed Every Weekend To Spend Time With Family & Friends
* Healthcare Benefits Available
* Matching Retirement Plans
* Local Owner - Onsite Daily
* On-Going Training & Career Advancement
* Employee Discount
* Chaplain Care Support Available
* Employee Appreciation Events
* Weekly Lunches Provided

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities-all aspects of the CBA Sales Process from check in to check out, staff management, shop work flow management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

* Manage office and shop personnel and daily operations
* Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
* Take necessary corrective and/or disciplinary action for employee non-compliance
* Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
* Direct the smooth, orderly and organized operation of the store
* Maintain a personal positive attitude and positive communications at all times
* Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
* Ensure selection of quality parts
* Ensure target KPI (Key Performance Indicators) are achieved
* Open and close store on a daily basis
* Perform daily accounting closing and balancing procedures
* Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
* Ensure all equipment is fully operational and in good working order.
* Ensure technicians have the resources needed to do their job
* Serve as the primary communications interface to the customers, before, during and after service
* Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
* Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
* Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
* Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
* Other duties may be assigned


* 5 years work experience in Automotive Customer Service & Service Sales
* Supervisory or management experience in Automotive
* Proficiency in Windows based computer software and automotive store applications
* Experience in TekMetric software application preferred, but not required
* Graduation from an industry recognized service training program preferred but not required
* ASE Service Consultant certification or equivalent experience
* Current driver's licenses
* Driving record acceptable to our current insurance carrier

Physical Requirements:

* Being on your feet for the majority of the workday (standing, walking, etc)
* Occasionally lifting and carrying objects over 50 lbs
* Driving manual transmission vehicles
* Keeping a brisk work pace in a high-volume environment
* Using a keyboard and mouse several times daily
* Using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Paid time off
* Retirement plan
* Vision insurance
Day range:
* Monday to Friday

Ability to commute/relocate:
* Colorado Springs, CO 80921: Reliably commute or planning to relocate before starting work (Preferred)

* Automotive Management: 6 years (Preferred)

* Driver's License (Required)

Work Location: One location%58047475%

Keywords: Christain Brothers Automotive - Interquest, Colorado Springs , Service Manager, Executive , Colorado Springs, Colorado

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