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Director, Product Development (GRC)

Company: USAA
Location: Colorado Springs
Posted on: June 22, 2022

Job Description:

Purpose of JobWe are currently seeking a talented Director, Product Development for the San Antonio Home Office, Phoenix, Colorado Springs, Tampa, Plano or 100% Remote Work from home environment.

Manages a team of individual contributors that is responsible for overseeing and managing the launch and maturation of new products into target strategic markets. Serving as a cross functional expert, provides leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.Job RequirementsPrimary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies and procedures for business activities.
  • Responsible for development of digital first products supporting the needs and risks of USAA Members.
  • Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
  • Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
  • Develops and launches new innovative product offerings as well as auxiliary/enhanced features/services for existing products
  • Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
  • Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
  • Responsible for post-launch maintenance and underwriting of new in market products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
  • Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
  • Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
  • Develops and communicates the new product value proposition for the line of business across teams and levels of leadership
  • Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
  • Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
  • Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
  • Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business resultsMinimum Requirements:
    • Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.
    • 3 years of direct team lead or management experience.
    • Experience developing product strategies, product plans and product roadmaps.
    • Demonstrated experience in developing, deploying, and supporting product and/or integrated suite of products.
    • Knowledge and application of Product Development Life Cycle (PDLC).
    • Experience leading an agile product development process, managing multiple products simultaneously.
    • Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience:
      • Program/Project Management experience or Delivery of Governance Risk Compliance (GRC) technologies
      • Experience with developing technology strategies or project delivery related to Salesforce & ServiceNow Platforms
      • Demonstrated comprehensive knowledge of GRC tools and capabilities as well as competitive and industry conditions
      • Recent experience in developing technology strategies
      • Exceptional critical thinking as well as oral/written communication skills; experience briefing all levels of management as well as presenting in user forums, etc.
      • Recent experience in developing new Product recommendations and value propositionsThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - 211,700*.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.Relocation assistance is NOT available for this position.Required
        Preferred
        Job Industries
        • Transportation

Keywords: USAA, Colorado Springs , Director, Product Development (GRC), Executive , Colorado Springs, Colorado

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