Product Manager; Activation and First Time Use Experience
Company: Fiserv
Location: Colorado Springs
Posted on: June 22, 2022
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Job Description:
Clover was founded to deliver more to the small and medium-sized
businesses that desperately need easy-to-use software and
beautifully designed hardware. Our open-source Point of Sale system
fosters a seamless merchant-customer interaction, creates an
exceptional customer experience, and allows merchants to run their
businesses at maximum efficiency. -As the Activation and First Time
Use Product Manager on the Early Merchant Experience team, you will
be responsible for creating experiences on the Clover merchant
facing web experience, our Clover hardware, and our mobile
experience that streamline and simplify how merchants set up and
configure the Clover system to their needs. The digital experiences
you build will guide merchants through the self-service set-up
process, so merchants can intuitively start using Clover quickly
and easily without relying on human support.You will engage closely
with merchants across multiple verticals and countries to ensure
their specific needs are considered, while always being aware of
lurking gotchas and edge cases. You will drive the end-to-end
management for each effort and be responsible for communicating
progress and key milestones to various stakeholders, including
external partners, and managing the release process for
distribution to all of Clover's global partners.About YouYou're an
experienced digital product manager, with a background in building
intuitive digital experiences that simplify complex concepts and
processes.You're an expert at cross-functional alignment, and you
have experience bringing the right people together from inside and
outside the business to understand the market, the constraints, and
deliver the most impactful solutions. You can distill complexity
and ambiguity into detailed user stories and requirements. You're a
good listener and "empathy" is one of the qualities you use to
describe your personality.You enjoy working in a fast-paced office,
you understand that constant attention to detail leads to success
and you're rarely satisfied with the status quo. You have a bias
for action and believe in delivering only quality work of the
highest standards to the market. You find that storytelling comes
naturally.Areas of Focus- Work with design and engineering to
create experiences that streamline and simplify how merchants set
up and configure the Clover system to their needs, including: - - -
- - - Communications to merchants in their first month with Clover
to drive specific behaviors and improve adoption of the Clover
platform - - - - - - The web onboarding flow to set up the user or
merchant account and collect necessary information to tailor the
merchant experience - - - - - - The First Time Use experiences on
web, Clover hardware, and native mobile app, to configure Clover to
the business' needs and help the merchant start taking payments
quickly and easily- Lead operational efforts for the Frameworks and
Early Merchant Experience teams, including: - - - - - - Drive
socialization for each feature and release among Clover resellers
and support teams throughout the development process to incorporate
stakeholder feedback and enable commercialization teams - - - - - -
Manage release planning and rollout tracking to all of Clover's
channel partners and independent software vendors (ISVs)Functional
Responsibilities- Drive products through the full software
development life cycle: - - - - - - Coordinate with user research
team, data team, and other stakeholders to identify problems and
validate assumptions based on quantitative and qualitative data - -
- - - - Define user requirements and metrics for success - - - - -
- Communicate requirements with design, engineering and product ops
- - - - - - Review and prioritize backlog - - - - - - Attend sprint
planning and communicate requirements with engineering & QE - - - -
- - Write release notes and collaborate with content team to create
help content - - - - - - Coordinate releases with release
management team - - - - - - Analyze user feedback and data to
optimize the user experience -- Assist in building business cases
(including opportunity sizing and financial analysis) to define,
evaluate and prioritize competing opportunities to inform Clover's
roadmap -- Communicate rationale, prioritization and development
status with product, engineering and other cross-functional
stakeholders -- Evangelize Clover's values and products across the
team, Fiserv, and sales channelsBe part of an agile
cross-functional product, engineering and QE team to create a
best-in-class products and product experiencesQualifications -- 3+
- years in consulting and or product management focused on
improving the client experience, with preference for B2B SaaS
experience -- BA/BS degree or equivalent experience required --
Comfort in a fast-paced and dynamic environment -- Comfort
presenting to internal and external stakeholders -- Proven track
record of using data to influence requirements, design and
implementation -- Strong project management skills, including the
ability to think and lead complex projects simultaneously --
Excellent communication and interpersonal skills, with proven
ability to take initiative and build strong, productive
relationships -- Excellent organizational, analytical and
influencing skills Salary Range (Depending on Location and
Experience) $100,000 - $130,000
Keywords: Fiserv, Colorado Springs , Product Manager; Activation and First Time Use Experience, Executive , Colorado Springs, Colorado
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