Volunteer Services Manager
Company: Humane Society Pikes Peak Region
Location: Colorado Springs
Posted on: June 22, 2022
Job DescriptionAre you looking to make a difference in the lives
of pets and people? Do you want to work the best volunteers in all
the land? With an almost year-round beautiful blue sky and a scenic
mountain backdrop, HSPPR is a nonprofit animal shelter serving El
Paso, Pueblo, and Douglas Counties as well as the City of
Centennial. We employ a total of 200+ employees. We are an
organization that celebrates and prioritizes diversity and
inclusion. HSPPR is currently welcoming applications for the
position of Volunteer Services Manager.The Volunteer Services
Manager oversees the shelter volunteer program in Colorado Springs
to support HSPPR's operational goals and services; recommends and
implements appropriate volunteer protocols; coordinating all
aspects of volunteer support as well as monitoring volunteer
experience through personal contact and follow up; utilizes
independent and collaborative judgment in decision-making,
demonstrating leadership and problem solving; coordinates with
department managers to monitor and meet their volunteer needs and
determine how volunteers can best support the mission, vision and
goals of HSPPR. The Volunteer Services Manager ensures an
environment of compassionate and respectful animal and people care
in accordance with HSPPR's mission, values, goals, and management
philosophy.Key Duties and ResponsibilitiesShelter Volunteer Program
- Manages the coordination, implementation, and logistics of
HSPPR's volunteer-related functions, including but not limited to
volunteer services, scheduling, recruitment, and placement for
long- or short-term organizational needs. Aids in creating and
implementing new volunteer positions that support and enhance the
HSPPR mission and vision.
- Implements safety protocols for volunteers to ensure consistent
humane treatment and handling of animals.
- Regularly schedules and monitors general volunteer training
sessions to ensure that volunteers receive consistent information
and training on organizational policies and animal handling and
safety procedures. Train trainers, schedule classes, and assist in
training as needed.
- Responsible for reviewing and keeping training manuals and
materials up-to-date annually.Administration of Shelter Volunteer
- Organizes, coordinates, and manages the recruitment of
volunteers. Responsible for recruiting, screening, background check
process, training, coordinating, supervising, and managing
volunteers and volunteer activities, including fundraising events.
Responsible for developing and implementing volunteer training
program curriculum and training calendar.
- Monitors and ensures that volunteers are adhering to high
quality standards of animal care, handling, and sanitation in the
shelter and performance is consistent with protocols.
- Evaluates the progress of individuals enrolled in the volunteer
program, provides feedback to volunteers on their performance,
investigates grievances, encourages growth within the organization,
and delivers disciplinary action related to volunteers as
- Makes periodic assessments of the effectiveness of strategies
and program growth.
- Assess organizational needs and strategies for meeting those
needs with volunteers.
- Schedule and communicate with volunteers to increase efficiency
and project completion.
- Market and increase access to volunteer programs to build the
- Provide engaging, useful training, tasks, and projects for
volunteers, and strive to retain and reward them.
- Maintains and updates appropriate volunteer records in database
on volunteers, performs data entry as required, such as manually
entering in volunteer hours.Relationships
- Primary contact for all volunteers; leveraging existing network
and cultivate new relationships to improve volunteer services and
outreach related to HSPPR's mission.
- Provides guidance and development to department managers and
shelter staff on issues or concerns regarding volunteer performance
or programs. Supports managers in addressing concerns regarding
volunteer performance issues, customer service, or interaction with
- Works to anticipate and resolve conflict and promote open
communication between volunteers, associate staff, and management.
Solicits volunteer and employee input regarding their work and
- Meets regularly with department managers to determine volunteer
staffing needs, duties, and training. Provides recommendations of
procedural changes for departments and assists in the
implementation of necessary changes. Problem solves with staff from
other departments regarding kennel and shelter procedures and
- Actively supports staff and volunteers and promotes the
development of skills related to the advancement of HSPPR goals and
mission. Provides quality service to customers, volunteers, and
staff recognizing their individual contributions to the success of
our organization. Implements recognition system for
- Primary liaison to volunteers, coordinating day-to-day needs,
provides feedback and answers to FAQ's and provides problem
- Documents staff and volunteer complaints. Handles complaints
and/or concerns from, or about, volunteers with professionalism and
good judgment. Evaluates volunteer performance and addresses issues
promptly. Involves Director of Human Resources as necessary.
- Ensures regular communication with active volunteers through
newsletter, emails, meetings, bulletin board(s), and other forms of
- Coordinates surveys to volunteers regarding their experience
and monitors post-training feedback as well as suggestions to
implement program improvements.
- Communicates with and provides regular feedback and/or coaching
to potential volunteers and current volunteers in a professional
and timely manner.Customer Service
- Informs Director of Human Resources of developments that may
affect HSPPR or the department including department progress, media
exposure, public image, client concerns, and personnel issues.
- Supports staff and volunteers; provide quality services to
clients, volunteers, and employees recognizing their individual
contributions to the success of our organization. Fiscal
- Responsible for ordering, maintenance, and inventory of
supplies and equipment for the volunteer program.
- Plans and organizes in anticipation of future needs.Performance
Management and Supervision
- Hires, supervises, and evaluates direct reports in the
performance of their job responsibilities. Coaches staff by
providing ongoing feedback and timely performance evaluations. Sets
performance standards; directs and motivates employees. Recognizes
good performance and counsel staff to correct problems. Adheres to
principles of progressive discipline. Consults with Director of
Human Resources regarding discipline and terminations.
- Supervises, motivates, and trains assigned staff in volunteer
interactions and supervision, ensuring effective teamwork,
organizational performance, and innovation.
- Manages Volunteer Services Coordinator and responsible for
staff development through coaching, evaluating their progress,
providing feedback on their performance, delegating duties,
providing training, and encouraging growth within the
- Responsible for conducting staff meetings and preparing staff
- Utilizes performance-based management when counseling and
evaluating staff and sets measurable goals for employee growth.
Submits evaluations on time and encourages continuing education for
staff as it relates to the organization's needs.Other:
- Commitment to the mission, values, goals and success of
- Appropriately documents observed animal behaviors utilizing
objective language as required in relevant procedures and/or
- Perform all other duties as assigned. Supervisory Duties
- Supervises the Volunteer Services Coordinator and the shelter
volunteers in Colorado SpringsPhysical Demands
- Regularly sits at computer station, often in a shared office
- The employee must regularly lift and/or move 25 or more pounds
of moving weight and occasionally lift and/or move up to 40 or more
pounds of moving weight.
- Occasionally required to climb or balance, stoop, kneel,
crouch, crawl, and smell.
- Regularly required to sit, reach with hands and arms, talk,
hear, and is frequently required to stand and walk. May be expected
to be on feet for extended periods of time.
- Must be able to use both hands and arms to grip, pull and push
utilizing safety equipment such as, but not limited to catch poles,
snappy snares, leashes, ropes, muzzles.
- Consistently exposed to animals in the workplace and animal
allergens under conditions with limited alternatives
- Specific vision abilities required include close vision,
distance vision, color vision, peripheral vision and depth
- Must handle various animals of various sizes, may include
aggressive animals and potential exposure to zoonotic
- Regularly exposed to noise and potential exposure to hazardous
- Potential exposure to cleaning supplies and/or other substances
containing toxic or caustic chemicals.Schedule Requirements
- Schedule may include weekend, evening and holiday
- Two years experience in volunteer or human resource management,
or a combination of related education and work experience
- Experience recruiting and working with volunteers or previous
experience as a volunteer preferred.
- Possess excellent communication and organizational skills.
- Proven program management, public speaking, training, and event
planning experience highly preferred.
- Experience working in an animal welfare organization preferred;
animal handling experience a plus.
- Excellent interpersonal and team building skills.
- Possess supervisory and emotional intelligence skills.
- Positive attitude and professional demeanor.The core values of
the staff unite us and guide us to provide the best service to the
animals in our care, our organization, and our community.Core
- Compassion: We believe that animals matter. We are committed to
treating animals and people with kindness, respect, and compassion.
- Stewardship: We are accountable and transparent in our actions
and in the use of our resources to build trust in those we serve.
- Integrity: We believe we can make the greatest impact by
staying true to our mission, always doing what is best for the
animals and people of our community, and by standing united in our
- Excellence: We are passionate about our mission, and strive for
excellence through continual learning, innovation, and the
development of our board, staff and volunteers.
- Collaboration: We seek strategic partnerships and alliances to
advance the welfare and protection of animals and people.
- Service: We exist to serve our communities and operate with
this commitment to serve as front and center in all we do.
Job Posted by ApplicantPro
Keywords: Humane Society Pikes Peak Region, Colorado Springs , Volunteer Services Manager, Executive , Colorado Springs, Colorado
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