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Site Reliability Engineering Manager

Company: The Judge Group
Location: Colorado Springs
Posted on: June 21, 2022

Job Description:

Ent Credit UnionClient: ENTJob Title: Manager of SRE and Automation Duration: PermTeam: IT Service ImprovementRate: Based on experience - send me people with a fair market rate and we will submitLocation: Colorado Springs - (3 days on 2 days remote)GC or citizenWe are working directly with the client - can submit candidates direct, will get feedback fast. Interview Process: TBD - they will move as quick as possible. Edge ID COMPANY DESCRIPTIONThis position is hybrid with 3 days a week in the office and 2 days at home.Founded in 1957, Ent is a member-owned credit union with a passion for people, not for profit. With $8+ billion in assets and over 420,000 owner-members across more than forty convenient Front Range locations, Ent is Colorado's largest credit union. In addition to a reputation as a leader in philanthropy and financial literacy, Ent has been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running. We know that growth, accolades and reputation are a result of the entire Ent family of employees working together to serve our members. To that end, we are equally proud to be recognized as an "employer of choice" and to have received nominations and awards as a "Best Place to Work" in both Southern Colorado and the Denver metro area. Ent's numerous Employee Engagement Groups (EEGs) offer micro-communities of like-minded employees and a chance to express your personal passions through volunteerism and philanthropy while our best-in-class benefits package and competitive salaries reward you for a job well done.JOB DESCRIPTIONThe Manager of Site Reliability Support leads the team(s) responsible for the maturation and resiliency of Ent's tool stack which supports monitoring and automation of the enterprise as a whole.QUALIFICATIONSOversight of the SRS Function: Develop SLA's/OLA's for key business units. Set up proactive monitoring and alerting to minimize downtime. Perform proactive performance and capacity planning. Implement industry standard best practices that promote reliability, iteration speed and lays the foundation for a proactive support model. Ensuring Disaster Recovery automation capabilities are identified and in place. Understand incident response procedures, and capacity planning. Analysis of business unit needs and ways in which applications can be configured/used to meet current and future needs for continuous service improvement. Develop understanding of systems and the way Ent staff use systems to serve members.Budget and Procurement of IT services, systems, and technology: Budget creation/accountability. Manage purchases of equipment, software licenses, and maintenance contracts. Periodic review/reduction of vendor expenses. Drive down operating costs.Staff Development: Skills augmentation as appropriate to support Ent initiatives. Mentoring/coaching. Development of leadership skills. Develop and drive Ent's IT Service Culture through communication and training. Ensuring/augmenting staff knowledge of credit union operations. Setting goals and objectives for staff.Ownership/Management of IT Operations, Security Operations, and Application Support teams: Meet established Service Level Agreements. Identifies, documents, and implements policies. Ensures development of procedures and standards in accordance with policies. Process Improvement. Ensures compliance with policies, procedures and standards. Provide support in expansion efforts to include communications and hardware. Budget creation/accountability Periodic review/reduction of vendor expenses Ensure technical architecture and process flows are fully documented. Manage on-call schedules and escalation process.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.Minimum Formal Education Required for this Position:Bachelor's Degree Computer Science, Information Technology, or related discipline.Minimum Work Experience:6+ years' of related IT experience. required2+ years' supervisory or management experience. required2+ years of combined IT experience in application support, host operations, systems/network administration, desktop support, and/or Disaster Recovery. preferred2+ years' of financial institution experience. preferredEach year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of "Knowledge Consistent with a Bachelor's Degree in Accounting and 2+ years' of accounting experience? could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master's Degree in Accounting and 0 years of work experienceTechnical or Specialized Knowledge/Skills:Data analysis skills to pick up trends before they become major problems.Technical leadership and interpersonal skills.Problem solving skills.Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.Analytical skills.People service skills, with the ability to provide service and streamline processes without compromising the integrity of the department or Forest Home and its policies and procedures.Drive architectural consolidation and simplificationUnderstanding of monitoring implementations and administrationCertifications Required: NoneADDITIONAL INFORMATIONSalary Range for this position: $103,064 to $135,277 (IT-17) This position is eligible for our annual corporate bonus program. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.Benefits Summary Sheet - 2022The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)ABOUT THE ROLEENT is growing Rapidly, currently managing 8 billion in assets with a goal to hit 10 billion in the near future. ENT has been expanding quickly across Colorado. They just opened a new HQ and data center. The Data Center is now capable of real time replication. ENT is looking to advance their IT department and move them into 2022 with the latest technology. They are looking to add thought leaders that are willing to dive in, look at different solutions, and implement the new solutions! This role is for a manager writing the book on automation and monitoring tools. This person will be implementing and overseeing site reliability and automation. ENT does not have much in place currently for automation tools and they are looking for this person to come in, conduct research, and implement automation tool. This department has been getting requests for RPA (robotic process automation). The current team is 2 people that will report to this manager. They will continue to add team members as needed throughout the year. The ideal candidate will have a broad experience implementing automation tools, managing a growing team, site reliability experience, and experience working in a financial company. Summary:- This person can be a first time manager: previously a lead or an SRE individual contributor- Future oriented with fluid responsibility. They will help develop/shape the vision and create tactical steps to implementing that vision.- Working on automation and monitoringo Automation: RPO (UIPath) for business processeso Monitoring: alerting, tools (solarwinds and newrelic and appinsites) are monitored so that they get proactive alerting to other IT partners in infrastructure, app dev- NO sponsorship, relo is a maybe for the right person- Hybrid: 3-2 onsite/remote- Salary: 103-130k but can flex upward Mindstream- Brand new role- Automation and monitoring technologies - Automation: UIPath (RPO) for business processes.o Looking with someone familiar with batch, yearend, quarter end processing- Not just understanding batch processing, needs to be able to drive a roadmap and create this automation - Environment is being built from the ground up, need to be able to interface with business partners, they will have to build the responsibilities and vision of what this role will encompass- Monitoring: alerting, tools (solarwinds and newrelic and appinsites) are monitored so that they get proactive alerting to other IT partners in infrastructure, app dev and o Needs to know what solarwinds is, needs to have synthetic monitoring (UX) which demonstrates bottlenecking in the environmento Appinsights- Helping develop what are the tactical steps to achieve a vision and help develop the future- Wants them to be hands on,- New manager, they don't need to have manager experience, a senior lead ready for the next step. Hands on approach is valued mor- Direct reports: 3 of them initially, potentially more soon down the road- Being able to create a project plan, and wants to be a peer manager- Need to be able to work 3-2, extremely flexible and how that schedule works- Salary: 103-130 (150 was the range)- NO sponsorship- RELO is a flex area (signing bonuses)

Keywords: The Judge Group, Colorado Springs , Site Reliability Engineering Manager, Executive , Colorado Springs, Colorado

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