Manager, Claims Operations - Property (Remote)
Location: Colorado Springs
Posted on: May 14, 2022
Purpose of Job We are seeking a talented Manager, Claims
Operations - Property to join our team! This person may work in a
100% remote setting.
*** NOTE - There are 4 open Manager, Claims Operations - Property
positions, leading different teams.
The Manager will need to be available to work between M-F 7:00 AM -
7:30 PM and weekends as business need requires
The Manager, Claims Operations - Property manages and is
accountable for auto, property, and other claims operations member
service employees who are responsible for serving our members, and
providing appropriate solutions as they investigate, evaluate and
negotiate the claim. Develops engaged employees through regular
coaching and feedback to deliver business results. Executes process
improvements, provides feedback on the process and leads
organizational process changes. Drives execution of operational
risk management, regulatory compliance training, policies and,
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
USAA Careers - World Class Benefits (31 seconds)
Identifies and manages existing and emerging risks that stem from
business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and
procedures for business activities.
Inspects and reviews quality of claim files and provide feedback to
employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees
understand how their work and contributions support the overall
claims and Enterprise strategies.
Proactively identifies opportunities to improve operational
effectiveness, member experiences and processes providing feedback
to internal partners
Creates conditions for success removes obstacles, leads and
Achieves optimal productivity through managing workload volumes,
staffing, training needs, and identifying and implementing
Responsible for ongoing monitoring of work to ensure consistent
execution of processes and adherence to guidelines and
Handles escalations and makes appropriate decisions based on the
Facilitates and guides employees through skill identification and
developing for career progression Supports projects by serving as a
subject matter expert.
Hires, develops, and coaches claims employees for results
Consistently coaches employees on claims handling and identifies
opportunities to improve overall process and engagement
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not be able to change your responses.
Bachelor's degree; OR 4 years of related experience (in addition to
the minimum years of experience required) may be substituted in
lieu of degree.
6 years of progressive customer service, operational, military or
leadership experience to include a minimum of 2 years of claims
handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims
Acquisition and maintenance of applicable insurance adjuster
license within 6 months time in role.
Highly Proficient in one or more of the following:
Xactanalysis/Xactimat, Microsoft Excel, Access or Publisher,
Tableau, Process design or Process engineering
2 years Property Claims Experience
Completed insurance designation (i.e. CPCU, SCLA, AIC)
Strong interpersonal skills, relationship mindset
Available to work between M-F 7:00 AM - 7:30 PM and weekends as
business need requires
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is: $88,2 00 -
$158,900 *( this does not include geographic differential it may be
applied based on your work location)
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
- Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.Shift
premium: will be addressed on an individual-basis for applicable
roles that are consistently scheduled for non-core hours.
At USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.
Keywords: USAA, Colorado Springs , Manager, Claims Operations - Property (Remote), Executive , Colorado Springs, Colorado
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