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Cloud Solutions Technical Account Manager

Company: ClientSolv Technologies
Location: Colorado Springs
Posted on: April 2, 2021

Job Description:

Cloud Solutions Technical Account Manager

  • Kelly Johnson Blvd, Colorado Springs, CO 80920, USA
  • Full-time Company Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Description We are seeking a--Cloud Solutions Technical Account Manager for a direct hire/permanent role in Colorado Springs, CO. This role is for a technical account manager who has significant business relationships where the organization's consulting services could be of value. You--will spend your--time introducing the organization--to senior business leadership personnel in an effort to gain alignment on business goals and company--Technology capabilities. In this role you will:
    • Build strong customer relationships, especially with key customer stakeholders and sponsors
    • Always strive to provide exceptional customer experience
    • Manage customer expectation and lead them to customer satisfaction
    • Make sure all deliverables arrive in good order, on time, and fulfill customers' requirements
    • Keep track of key account metrics
    • Communicate the progress to both internal and external stakeholders
    • Take initiatives in identifying growth opportunities
    • Collaborate with our team to achieve sustainable growth Expectations for strong success:--
      • Develop a pipeline of $1M per quarter in new business with a closing confidence score of 80% or better
      • Maintain a strategic, multi-year view of the top five customers growth plans to ensure equivalent business alignment and skill readiness
      • Add two new logos a month for signed accounts that exceed $50K each in opportunity margin Qualifications
        • Minimum five years of industry experiences managing client relationships and demonstrating sales methodologies that lead to revenue growth and client expansion.
        • Bachelor's degree in business administration or related discipline which demonstrates education in professional communication skills and the ability to support business requirements with emerging technology trends.
        • Deep familiarity with Microsoft and AWS cloud technologies are required to communicate with senior customer leadership.
        • Understanding of industry marketplaces, trends in technology, and the core of profitable business operations
        • Understand software licensing to include renewals, estimates, pricing, and capabilities
        • Engage channel partners in marketing campaigns, offerings, and understanding how to cultivate the relationships to the mutual benefit of clients and our organization's goals
        • Maintain an accurate sales forecast (by account/by quarter)
        • Maintain CRM solutions with account activity
        • A proven track record of Technical Account Management or other relevant experience.
        • Experience in managing multiple stakeholders and projects
        • A listener who is customer-oriented and attentive to their needs
        • Critical thinker and problem-solving skills
        • Team player
        • Great interpersonal and communication skills The Cloud Solutions Technical Account Manager will maintain current certifications in the technology platform and be committed to staying current on emerging capabilities/deprecated features. These certifications are relevant to communicating with customers and identify business opportunities where the technology solutions would apply. Microsoft Cloud Sales Academy completion is highly desired as is AWS Business Professional Training. Additional Information This role will be located onsite in Colorado Springs, CO and will pay a base salary, bonuses, and provide a comprehensive benefit--package. Due to the Federal Projects and customers supported, this role will require the selected candidate to be a US Citizen. Cloud Solutions Technical Account Manager
          • Kelly Johnson Blvd, Colorado Springs, CO 80920, USA

Keywords: ClientSolv Technologies, Colorado Springs , Cloud Solutions Technical Account Manager, Executive , Colorado Springs, Colorado

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