Service Line Manager (Unified Communications(Video Teleconfe

Company: NMR Consulting
Location: Colorado Springs
Posted on: April 2, 2021

Job Description:

Service Line Manager (Unified Communications(Video Teleconference and Audio Visual Concentration Position: Service Line Manager- Unified Communications (Video Teleconference and Audio Visual Concentration) Position Summary: Provides Service Line Management of Unified Communications with high concentration in Video Teleconference (VTC) and Audio Visual (AV). Collaborates with customers and co-workers to develop VTC and AV end to end service strategy. Develops VTC and AV annual service plan with quarterly updates. Essential Duties and Responsibilities:

• Collaborate with customer and business managers to develop end to end service strategy .
• Develop annual service plan with quarterly updates .
• Provide information about service improvements and collaborate with customer to effectively support MDA financial and program management capability needs .
• Guides Service Review process to drive continuous improvement efforts for service area .
• Work in conjunction with Crew Chiefs/Leads and Deputy Program Manager to identify areas for (specific service line area-VTC and AU), standard , and environment improvements.
• W ork with management team to execute plan to make needed improvements.
• The Service Line Manager will be responsible for the strategic planning process of their specific service line.
• R esponsible for leading successful implementations of the Line of Business through collaborative efforts with the Operations Manager, other Service Line Manag ers and government stakeholders.
• Responsible for managing the impact of future service enhancements, performing requirements analysis, defining service levels and metrics, and providing cost recovery strategies for the service line offering.
• Un derstand overall program vision.
• E xplore new technologies trends and technical innovati on and provide recommendations.
• S trengthen the innovation pipeline by developing, planning a nd managing innovation concepts.
• Navigate the complexities of the innovation landscape and foster connectivity and communicatio ns between all functional areas.
• Work with Crew Chiefs/Leads and Deputy Program Manager to manage cross functional teams to drive innovation projects through the feasibil ity phase.
• D evelop the business case and own the business plan for each project and integrate into the overall budget plan.
• A ct as the innovation champion and provide specialist support.
• B uild engagement strategies to enable communication to reach the stakeholders in an effective, creative, and coherent way.
• Primary knowledge resource within the IT organization for specific line of business. Qualification, Knowledge and Skill Requirements:
  • Position is in support of a government client.
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information .
  • Experience supporting Department of Defense programs and government contracting preferred .
  • Position is in support of a government client.
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information .
  • PMP Certification, preferred.
  • ITIL Foundation, preferred. ADA Specifications:
    • Occasionally lifting of 5-10 lbs.
    • Regularly required to talk and or hear.
    • Extended working hours.
    • Occasional expected for this position.
    • Will be required to use the computer screen for extensive periods of time. NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V You have been redirected to a NMR Consulting job page

Keywords: NMR Consulting, Colorado Springs , Service Line Manager (Unified Communications(Video Teleconfe, Executive , Colorado Springs, Colorado