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Customer Success Manager - Enterprise Market

Company: Bombora
Location: Colorado Springs
Posted on: January 9, 2021

Job Description:

Bombora provides a global B2B intent platform powered by the world's largest publisher data co-op. Our data allows sales teams to base their actions on the knowledge of which companies are in-market for their products and empowers marketing teams to practice #SustainableMarketing. We process billions of content interactions daily to detect intent signals from companies around the world.Bombora is growing and we need you to help us succeed!You an exceptional, customer-obsessed account management professional who wants to help customers do amazing things and extract tremendous ROI from the Bombora Data products. If you thrive amidst the challenges of a fast-paced, startup and possesses a natural bent towards innovation, relationship management (both on an internal company level and external client level), provide obsessive service to our customers and are comfortable having strategic B2B marketing and sales conversations with customers and acting as a trusted advisor in their expanded use of the Bombora data products, then this is the role for you.You will...

  • Ideate, drive adoption for and document the use of Bombora's data products at customer accounts
  • Use scale-able processes around customer outreach, customer user groups, product announcements, etc.
  • Execute QBR's to update key stakeholders on data use across teams and platforms
  • Manage all retention with the sales team
  • Identify and manage upsell /cross-sell opportunities
  • Be working cross functionally with many internal teams to deliver a high quality customer experience regarding data activation, reporting, integrations and B2B ecosystem knowledge.
  • Collaborate with Bombora's Audience Solutions team to help our clients leverage Bombora's industry leading cookie pools to build custom audiences/segments for targeted programmatic and digital advertising use cases.
  • Educate and evangelize the power of Bombora intent data across the B2B sales and marketing landscape within our client base even outside of the buying center
  • Bring field insights back to your colleagues and functional leadership to help power Bombora's continually evolving products and processesYou have...
    • 5 - 7 years of experience in a role rooted in B2B Sales and Marketing
    • In-depth knowledge of the B2B Sales and Marketing landscape as it relates to technologies, tactics, services, strategies, etc.
    • Strong organizational and process orientation skills
    • Experience working with large complex organizations
    • Pride in being service oriented and want to continuously learn
    • Worked in a fast paced start up environment where you need to be proactive
    • Proven ability to influence and manage cross-functional areas and projects
    • The ability to communicate business and technical concepts to stakeholders at all levels of the organization
    • A team player attitude that thrives on helping those around them succeed, internally and externallyPerks and Benefits
      • Competitive Salary
      • Health / Dental / Vision
      • Flexible Spending Account
      • Commuter Benefits
      • Unlimited Vacation / Paid Holidays
      • Education / Tuition Assistance
      • 401K / Match
      • Generous Parental Leave
      • On Demand Learning (Udemy)
      • Team Lunches / Outings /Events (Yes! We found a way to do virtually!)
      • Offices (for when you want one)At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal opportunity employer and participates in E-Verify. Employment offers are contingent upon completion of successful background checks.

Keywords: Bombora, Colorado Springs , Customer Success Manager - Enterprise Market, Executive , Colorado Springs, Colorado

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