Federal Technical Account Manager

Company: Dell Technologies
Location: Colorado Springs
Posted on: January 9, 2021

Job Description:

Federal Technical Account ManagerDell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic.Join us as a Federal Technical Account Manager on our Account Services Management team in Colorado Springs. to do the best work of your career and make a profound social impact.The range the employer is offering for this position is 107,200 to 134,000.What you'll achieveAs a Federal Technical Account Manager, you will be responsible for managing services delivery processes in the most complex service delivery environments and working with a Federal customer to leverage big data analysis to provide customer environment insight and using data to build a compelling account plan.You will:

• Serve as a dedicated support services resource for the United States Government. The Technical Account Manager (TAM) will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies solutions.
• As an onsite technical resource, assist the customer in monitoring and managing their Dell EMC infrastructure including hardware troubleshooting, service incident coordination, and break/fix repair work.
• Warranty Support - Serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements.
• During an outage or failure, helps to identify and leverage Dell and partner resources in order to satisfy the technical needs and objectives of the customer's implementation.
• Account Management/Customer Advocate - Works closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution.
• Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements.
• Contributes to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributionsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements
  • Typically requires 12+ years of related experience with a Bachelor's degree; or 8+ years with a Master's degree; or 5+ years with a PhD; or equivalent experience
  • Must be a U.S. citizen and possess an active TS/SCI security clearance
  • Experience managing enterprise storage hardware; both block and file storage solutions
  • Possesses technical knowledge of Dell Enterprise and Dell Client solutions
  • Possesses an in-depth understanding of system architecture and designDesirable Requirements
    • Proficiency in hardware, software and/or operating systems environments: Unix, Linux or Windows experience/knowledge TCP/IP networking experience
    • Experience with Dell Compellent storage arrays and Dell Storage Manager interface
    • Recommended certifications: A+, Security +, MCITP/MCSE, VCP, RHSA
    • Familiarity with the following: Enterprise Management Tools, Enterprise Virtualization, Cloud Technologies, HPCHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and can do the best work of your life - while still having a life. We offer excellent benefits, including but not limited to: choice of medical coverage, wellness programs powered by Virgin Pulse with medical premium discounts, dental and vision coverage, fertility and maternity support, health coaching, virtual doctor visits, overage for mental health and substance use disorder support services, 401(k) Plan with before-tax and Roth contributions, Team member discounts on Dell products, Vacation, personal business allowance time and 12 corporate holidays, adoption assistance, disability coverage and more!We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.Job Family: Product-Services Global-Services ServicesJob ID: R070673

Keywords: Dell Technologies, Colorado Springs , Federal Technical Account Manager, Executive , Colorado Springs, Colorado