Director, Property Claims Catastrophe Operations

Company: USAA
Location: Colorado Springs
Posted on: October 18, 2020

Job Description:

Purpose of JobThis Director will be responsible for managing Property Catastrophe Operational response nationwide. The position will be located in any of our USAA campuses to include San Antonio Home Office I, Phoenix Campus, Colorado Springs Campus, Tampa Campus, Tampa Crosstown or will be available to work remotely (100% Remote Work Environment).

Responsible for the adjustment of auto, property, and physical damage claims and/or the management of catastrophe operations and the results achieved. Oversees and coordinates activities of claims through subordinate management. Responsible for implementation of claims initiatives and achievement of assigned goals and objectives. Ensures compliance with policies and procedures.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For , and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. (17 seconds) (31 seconds)JOB DUTIES

• Directs auto, property, and physical damage claims and/or catastrophe operational activities through subordinate managers.
• Responsible for achievement of assigned goals and objectives.
• Plans, organizes, and controls the resources to deliver the appropriate claims service.
• Ensures compliance with regulations, policies, procedures, and the fair claims settlement practices act.
• Provides guidance on technical matters, monitors claims reserves and extends settlement authority.
• Responsible for service, loss control, and loss adjustment expense.
• Identifies trends and develops action plans as appropriate.
• Responsible for hiring, employee development, coaching, mentoring, counseling, performance evaluation and all management related functions while building future capability and developing next generation leaders.
• Understands, researches, and works to influence the financial impact for their respective business area.
• Inspires a high performance team that works to deliver beautiful experiences to the members and achieve exceptional results.Minimum Requirements
  • Bachelor s Degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree
  • 8 or more years of applicable P&C claims experience OR 6 years P&C experience with 3 or more years P&C staff, process, or manager experience OR 6 years P&C experience with 2 or more years P&C staff, process, or manager experience with Master's Degree or CPCU designation.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred
    • 4 years Claims Leadership experience.
    • Completed Bachelor s degree and pursuit or completion of advanced degree or insurance designation (i.e. CPCU, AIC).
    • Demonstrated subject matter expertise in Catastrophe response.
    • Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority.
    • Prior experience planning and managing workflow and logistics.
    • Demonstrated analytical skills to include using available data in order to perform operational analysis.
    • Prior experience collaborating effectively with multiple Enterprise partners.
    • Able and willing to travel to/from major metropolitan cities and airports as business requires.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager s approval prior to posting.Last day for internal candidates to apply to the opening is 9/28/20 by 11:59 pm CST time. Associated topics: adjuster, automobile, claim, claim adjuster, claimant, damage, fraud, insurance adjuster, investigation, title examiner

Keywords: USAA, Colorado Springs , Director, Property Claims Catastrophe Operations, Executive , Colorado Springs, Colorado