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macOS Service Manager

Company: Keysight Technologies
Location: Colorado Springs
Posted on: January 17, 2020

Job Description:

Job Description

Keysight is the world's premier electronic measurement company, helping leading technology companies unlock measurement insights through our innovative hardware and software measurement solutions. Our employees are passionate about helping our customers succeed and IT plays a critical role in supporting this mission. In order to further enable our business success, Keysight IT is launching a new program to bring Mac Books as a choice to our users.

Position Summary
The macOS service manager is both a technical and leadership role. In this position, you will be instrumental in driving this program forward. You will have a key role in building out the JAMF infrastructure, enabling support readiness and ensuring our users have the best possible experience with their new Mac Books. Once in production, you will be both the service owner and the lead technical SME ensuring that Macs continue to operate seamlessly in our environment.

Key Responsibilities
.

- Infrastructure Management: Implementation, administration, configuration, and maintenance of Jamf Cloud Environment.

- Package Engineering: Build and Maintain user-friendly software catalog, complete with patching workflows.

- Security Collaboration: Work with our Information Security and Compliance team to deploy best in class security solutions for macOS platform.

- Drive ticket/incident deep dives and develop strategies for improvement. Determine root cause of issues and communicate appropriately to internal and external customers.

- Manage process for end user communications related to the Mac environment company-wide.

- Manage vendor relationships.

- Strong problem solving and project management skills: Must be a self-starter, with an ability to work autonomously to take ownership over the macOS Program.

- Multi-Tasking: Demonstrate the ability to prioritize and manage multiple assignments, in a fast-paced environment to meet deadlines with efficiency and accuracy.


Job Qualifications


Required Skills and Knowledge


- Mindset: Passionate about customer focus; ability to not just thrive in a dynamic global environment but to be the change agent; emotional intelligence to deftly resolve high friction escalations; courage & bias towards speed.

- Leadership Experience: Successful track record of delivering results through teams of insourced and outsourced resources.

- Exceptional written and verbal communication skills, including comfortably presenting to senior management.

- Must have ability to work in a fast pace, global environment demonstrating autonomy in meeting business objectives while adhering to team values.

- macOS Management in an Enterprise Environment: Experienced in growing a macOS environment over 1000 Macs.

- 3years of Jamf administration and engineering experience..

- 3 years of Active Directory integration experience with macOS systems.

- 3 years of macOS software deployment experience.

- 2 years of DEP experience.

- Bash Scripting experience or similar

- Experience with Microsoft's O365, Cisco WebEx, Cisco Jabber, Cisco AnyConnect, SEP

- Strong problem solving and project management skills: Must be a self-starter, with an ability to work autonomously to take ownership over the macOS Program.

- Multi-Tasking: Demonstrate the ability to prioritize and manage multiple assignments, in a fast-paced environment to meet deadlines with efficiency and accuracy.

Optional Skills and Knowledge


- Executive Support Experience: Experience in interfacing C-Level executives and quickly resolving issues.

- Jamf 350 and/or 400 Certified. CJA or CCE are acceptable substitutes.

- ACMT Certified.

- Experience with Cisco WebEx, Cisco Jabber, Cisco AnyConnect, Symantec Endpoint Protection

- Jamf architecture Experience.

- Experienced in Python and/or Swift.

- Experienced with Microsoft Intune and supporting iOS/Android devices.

- Agile Deployment.

- Executive Support Experience: Must have experience in interfacing C-Level executives


Job Function

___________________________________________________________________________________
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations:
Americas : United States : Colorado : Colorado Springs
Job ID : 35989

Keywords: Keysight Technologies, Colorado Springs , macOS Service Manager, Executive , Colorado Springs, Colorado

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