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Assistant Customer Care Manager

Company: Century Communities, Inc. (NYSE:CCS)
Location: Colorado Springs
Posted on: January 17, 2020

Job Description:

We're proud to share that our Colorado Springs Division was awarded the Best Workplace of 2019 by the Colorado Springs Gazette! Working at Century Communities means building a career with a company driven by one simple objective: beautiful homes with lasting value, integrity, quality and service. As part of that mission, it also means support from a team dedicated to providing you with every opportunity for growth and success. Since our founding in 2002, we've become a top 10 U.S. public homebuilder, and in 2018 we were ranked 61st among the Fortune 100 Fastest-Growing Companies. How did we get here By focusing on our buyers, working side by side with each one to build a home that achieves their goals and fulfills their dreams. To remain an industry leader, we need passionate self-starters, change makers and thoughtful collaborators. Just as our motto is A Home for Every Dream----- -, we're committed to finding the right candidate for every dream job. Our excellent benefits package includes medical, dental, vision, 401(k) and employer match, paid time off. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position). If you're interested in a career with Century Communities, we'd love to hear from you! Essential Functions and Responsibilities: The Assistant Customer Care Manager manages all activities that involve homeowners, prospective buyers, trades and division staffing. Remains in compliance with the company's policies and procedures. Responsible for resolution of all customer issues with appropriate team members and trade partners, spanning Pre-Closing Orientation through each market's statute of limitations. Accepts full responsibility for each Homeowner within the assigned project spanning from close of escrow to the home's statute of limitations. Follows through on all customer issues. Monitors and intercedes on progress and completion of all repairs by trade partners or assigned personnel. Responsible for the presentation of a professional image. Strongly encouraged to visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO Visits each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO). Conducts the Quality Assurance Walk approximately one week prior to the Pre-Closing Orientation (PCO). Ensures that QA items are complete prior to the PCO walk. Educates the Homeowner on all products and warranties within the home. Thoroughly explains Company's' Limited Warranty to each Homeowner. Ensures the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service. Facilitates in a timely response, execution, and completion of all customer issues. Communicates any necessary work to the Customer Relations Coordinator. Participates in root-cause analysis of issues and sends recommendations to the immediate manager. Manages trades to completion of service requests to customer's satisfaction. Performs service-related tasks as requested (adjustments and repairs). Establishes and maintains positive internal and external customer relationships. Determines trade accountability for back charges and POs. Authorizes payment for work performed within approval limits. Follows applicable legal protocol and process necessary workflow. Provides leadership with regular updates on escalated issues. Reviews and supports Century's Construction Standards. Performs other duties as assigned. -Knowledge, Skills and Background: Outstanding Customer Service Skills Must be an excellent communicator with a professional, friendly demeanor: Able to stay calm under stressful circumstances. Experience in Construction or Home building industry strongly preferred. Highly proficient in Microsoft applications (Excel, PowerPoint, Word). -Education and Experience: College degree preferred, but not required. At least two years in a customer service role strongly preferred (but not required). - -

Keywords: Century Communities, Inc. (NYSE:CCS), Colorado Springs , Assistant Customer Care Manager, Executive , Colorado Springs, Colorado

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