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Comcast Business Supervisor, Solutions Design Engineering

Company: Comcast Technology & Product
Location: Colorado Springs
Posted on: November 10, 2019

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. MIlitary Welcomed Day 1 benefits available for new hires Job Summary: Responsible for supervising telephony functions to achieve objectives for systems by ensuring quality control of service and optimum interface ith Comcast voice, video and data. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Ensures performance objectives are in compliance with Company philosophy and business goals. - Reviews work processes and recommends improvements. - Ensures telephony interruptions are handled in a timely fashion. - Monitors employee performance and provides feedback. - Translates approved objectives into work plans and procedures. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelors Degree or Equivalent - Generally requires 4-7 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Colorado Springs , Comcast Business Supervisor, Solutions Design Engineering, Engineering , Colorado Springs, Colorado

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