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Engineer 3, Reliability Engineering Ops

Company: Comcast Technology & Product
Location: Colorado Springs
Posted on: August 17, 2019

Job Description:

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Job Summary: Responsible for the Tier 3 operational support of the commercial network with a focus on Carrier Ethernet customers and Cellular Backhaul. Provides in-depth technical advice and support including real-time analysis, design, testing, and provisioning of networks, systems, processes, technologies, etc. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex, fast-paced, and crucial environment. Employees at all levels are expect to: Understand Comcast Operating Principles; make them the guidelines for how you do your job Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences Win as a team - make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company Drive results and growth Respect and promote inclusion and diversity Do what's right for each other, our customers, investors and our communities Core Responsibilities: Knowledge of the following protocols/technologies: MPLS, BGP, L2VPN, optical transport, CMTS, DOCSIS standards, MEF standards General understanding of Enterprise Network Services (ENS), Enterprise Virtual Private Line (EVPL), Ethernet Dedicated Internet (EDI), Ethernet Private Line (EPL), Ethernet over Hybrid Fiber Coax (EoHFC), Enterprise Network Services (ENS) & Wide Area Ethernet (WAE) Ability to troubleshoot customer, network, and system issues Scripting experience a plus (Python) Strong organization and prioritization skills a must Ability to work with cross-functional partners in Test and Turn Up, Deployment, Design & Provisioning Teams, Capacity, Product Engineering, Network Engineering and all other teams related to Commercial Enterprise services Large Service Provider experience preferred. Directs third party agencies (i.e. AT & T, Verizon,) internal resources, and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration. Consistent exercise of independent judgment and discretion in matters of significance. Develops, produces, and reviews documentation, instructional and procedural manuals for other employees to utilize to resolve complex problems or make network improvements Provides subject matter expertise for all network equipment and provides technical training and support to others Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, organizations, people, companies, and solutions. Requires detailed understanding of complex interdependencies/interdependencies' Excellent Oral and Written Communication skills a must. Regular, consistent and punctual attendance Must be able to work nights and weekends, variable schedule(s) as necessary Other duties and responsibilities as assigned Job Specification: Bachelor's Degree or Equivalent Engineering, Computer Science Preferred Certifications: Associate level Networking certification a plus (Cisco, Juniper, Ciena, MEF) Generally requires 5-8 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Colorado Springs , Engineer 3, Reliability Engineering Ops, Engineering , Colorado Springs, Colorado

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