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Engineer 3, Advanced Product Installation

Company: Comcast Technology & Product
Location: Colorado Springs
Posted on: July 16, 2019

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary:This position is responsible for deploying Core Network configurations as well as troubleshooting Core and CPE issues in all regions of the Commercial Services network. The Core Engineer 3 will resolve all first-contact issues and escalations in an organized and timely fashion. This position requires a strong ability to troubleshoot as well as provide resolution and status updates in accordance with established practices and procedures. The Core Engineer 3 is required to contribute their in-depth experience and knowledge to cross-functional team efforts and act as a resource for colleagues with less experience. The Core Engineer 3 will be capable of determining their own work priorities. Core Responsibilities:- Demonstrate proficiency in all Metro-E services and equipment types.- Validate and implement core switch/router configurations for new Metro Ethernet service- Validate, implement and troubleshoot new BGP sessions with external customers.- Review and understand customer expectations during customer calls.- Troubleshoot and resolve Core and CPE issues escalated from the Test & Turn up team.- Validate and implement hot cuts, to include all core and CPE work.- Test and turn-up new circuits in a production commercial services environment, in accordance with Comcast practices.- Recommend new practices and procedures, as necessary.- When interfacing with customers, represent Comcast as a Subject Matter Expert in commercial product offerings.- Coordinate timely and accurate implementation of new and augmented trunks.- Coordinate the implementation of new features, technologies, upgrades, and patches in a production environment.- Escalate issues in a timely manner.- Open and update service tickets in database/tracking system.- Provide expertise, guidance, and technical training to junior team members.- Consistent exercise of independent judgment and discretion in matters of significance.- Must be able to work nights, weekends, and variable schedules as necessary.- Ability to work unsupervised.- Other duties and responsibilities as assigned.Job Specifications:Education Level: Bachelors Degree or EquivalentField of Study: EngineeringCertifications: CCNA, JNCIA or equivalent required. CE-A or CE-P preferredYears Experience: Generally requires 5-7 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Colorado Springs , Engineer 3, Advanced Product Installation, Engineering , Colorado Springs, Colorado

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