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Regional Support Engineer Charlotte, NC

Company: Beckhoff Automation GmbH Co KG
Location: Colorado Springs
Posted on: January 15, 2019

Job Description:

Regional Support Engineer Charlotte, NC Beckhoff Automation now has a job opening for a Support Engineer. This position is responsible for providing regional technical support and product expertise for the TwinCAT industrial automation platform products and surrounding technologies. This position is directly responsible for supporting out customer and meeting their needs. Responsibilities * Diagnose and solve customers control systems issues using standard trouble-shooting tools and techniques. * Perform troubleshooting and research toward the resolution of technology related problems. * Provide first-line support for Beckhoff Automation Products. * Direct one-on-one support for end users, application engineers, and sales engineers in the region. * Develop and deliver presentations to support regional seminars and training functions. * Create knowledgebase articles, updating wiki, or small group training. * Prioritize incoming requests. Escalate problems (when required or appropriate) to other technicians, next level support or other departments or function. * Record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution. * Build and maintain an advanced level of knowledge of Beckhoff Automation products and related technologies. * Other duties and special projects as assigned. * Approximately 15-30% travel. Minimum Qualifications * Bachelor of Science in Business, Engineering or related technical field from a four year college or technical school; or equivalent combination of education and experience. * Advanced knowledge of Beckhoff equipment and software. * Self-starter with a results driven personality. * Strong analytical and reasoning skills. * Ability to work in a high stress environment while maintaining professionalism. * Excellent written and oral communication skills with the ability to present to customers and/or departmental meetings. *No 3rd party agencies Contact Please send resumes to: Human Resources Beckhoff Automation LLC Phone: ************ *******************

Keywords: Beckhoff Automation GmbH Co KG, Colorado Springs , Regional Support Engineer Charlotte, NC, Engineering , Colorado Springs, Colorado

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