Location: Colorado Springs
Posted on: October 10, 2018
Job Ad Template Summary: Positioned as the primary technical support interface betweenthe customer and factory, the Applications Engineer is responsiblefor absorbing the technical details associated products andarticulating those technical details to the customer base atlarge. To disseminate these technical details, theApplications Engineer will generate technical literature in the formof Datasheets, User's Manuals, Applications Notes, White Papers,Design Examples, Product Advisories and Product Erratum. Inaddition to technical literature, the Application Engineer isexpected to provide real-time answers to customer technicalquestions received via phone or e-mail, and will periodicallydeliver technical training in person or over the internet. Thefinal result is a convenient, single-point, source of technicalinformation centered on each standard product solution offered byCobham to its customers. The candidate should havehands-on experience with some/similar devices within the StandardProduct Portfolio, as a user or a supplier of such devices,including MicroProcessors/Controllers, Memories, Interconnect,Logic, and Clocks as well as Systems level knowledge. Essential Duties and Functions: On a daily basis, the Applications Engineer provides supportto customer questions regarding specific products. Answersare delivered via e-mail, telephone discussions, referral topublished documentation, and/or the generation/revision oftechnical literature to directly support a customer'squestion. The Application Engineer ensures that alldocumentation especially datasheets are up to date andaccurate. Troubleshoot customer issues and any product anomalies withwhatever method and means are practical toward solving theproblem, including internal investigation into the circuitry byway of schematic review and, if possible, simulation, workingwith Manufacturing Test Engineers to obtain insight onproduction testing and component behavior/characterization, aswell as other disciplines (Quality, Reliability, Radiation,etc.) as needed. If these methods do not identify a rootcause to the problem, the troubleshooting process will evolveinto lab evaluation and potential travel to the customer site todebug the customer's issue(s). Utilize the Standard Product Organization Technical SupportSystem (electronic ticket based system) for entering/addressingtechnical questions, while looking for trends in questions thatcan lead to ideas for collateral material (updates/improvementson existing material, new application notes/white papers,frequently asked questions, etc.).Engage heavily with customers to understand theirconcerns/support requirements and work with Field ApplicationEngineers to secure design-ins. Participate in product development meetings to support theProduct Development Team (PDT) as it works to bring this newproduct to market, as applicable/appropriate. The ApplicationEngineer participates in the PDT as a ---champion--- of the productand represents the customer's interest in the development of newproducts. As a member of the PDT, the Application Engineeris expected to ensure that the product being designed willsatisfy the customer's needs and wants, while simultaneouslytranslating the technical limitations and functionalcapabilities of the new product to the Field ApplicationEngineers, to ensure that an accurate representation of theproduct is presented to the industry. Throughout theproduct development process, the Applications Engineer willpublish the technical literature and support documentation thatwill stand as the first level of technical productsupport. Support live demonstrations of product applications inhardware and/or software, as applicable.Develop competitive analyses to be shared with FieldApplication Engineers and improve upon collateral material, suchas Executive Overviews and Detailed Presentations.Other Duties and Responsibilities: Engage in new product planning utilizing gained knowledge fromcustomer interactions and industry trends including obtainingVoice of the Customer.As appropriate, participate in strategy meetings and technicalcommittees regarding future products and technology roadmaps.Develop Technical Training material to train the ProductMarketing and Field Sales organizations on the technical meritsof products which will allow them to identify target markets andcustomers, as well as have the collateral tools and informationin hand to effectively compete in those markets.Engage with the operations side of the product development andmanufacturing process in an effort to help resolve issues inproduct test and order fulfillment, as necessary.Occasional travel (10-15%), in support of customer issues aswell as attending industry conferences.Knowledge, Skills, Abilities and Education Requirements: Bachelor's Degree in Electrical Engineering (BSEE) from afour-year college or university and five to twelve years ofrelated experience and/or training is required, dependent on thespecific AE role. Other degrees that could be applicablecould be Bachelor's or Master's degree in Computer Engineering(BSCE), Systems Engineering, or Physics/Radiation Assurance,also dependent on the specific AE role.Budgeting and Fiscal Responsibilities: The application engineer is responsible for identifying andrecommending capital expense items and tools which are necessaryto support products. Some of these items may include arecurring annual maintenance fee which must be keptcurrent. In these cases, it is the responsibility of theApplications Engineer to keep the appropriate supervisor orProduct Line Manager apprised of the amount and timing of theexpenditures.Computer Skills: The Applications Engineer must be familiar with the personalcomputer running the Microsoft Windows operating system and theMicrosoft Office Suite of business products. Experiencewith circuit board design tools like Cadence OrCad Capture,hardware description languages such as ABEL-HDL, Verilog, andVHDL is also preferred.Security: All applicants must be a U.S Citizen or U.S Person as defined byITAR (a lawful permanent resident or someone who is a protectedindividual as defined by 8 U.S.C.1324b(a)(3)). In order to beeligible for positions requiring a Security Clearance, you must be aUS Citizen. About Us: Cobham is one of the world's leading companies engaged in thedevelopment, delivery and support of leading-edge aerospace anddefense systems in the air, on land and at sea. Our clients andpartners trust Cobham to deliver the mission-critical technologythey need, and we trust our employees to draw on their ingenuity andpassion to deliver those solutions. This leads to an empoweringculture for our people. Our Leadership team is open, sharing plansfor the next five years, driving retention by offering demanding,exciting work, and providing full guidance and mentoring. Cobham is an Equal Opportunity/Affirmative Action Employer andembraces diversity in our employee population. It is the policy ofCobham to provide equal opportunity to all qualified applicants andemployees without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, age, disability,protected veteran status, or genetic information. Cobham willrefrain from discharging, or otherwise discriminating against,employees or applicants who inquire about, discuss, or disclosetheir compensation or the compensation of other employees orapplicants. PandoLogic.Category: Technology, Keywords: Applications Engineer - Hardware
Keywords: Cobham, Colorado Springs , Applications Engineer, Engineering , Colorado Springs, Colorado
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