ColoradoSpringsRecruiter Since 2001
the smart solution for Colorado Springs jobs

Unified Communications Engineer- Tier 3

Company: CACI International
Location: Colorado Springs
Posted on: May 11, 2024

Job Description:

Unified Communications Engineer- Tier 3
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required:
Type of Travel:
Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs), wide area networks (WAN) and unified communication (UC) services.
Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients' LANs, WAN and Unified Communication services. Become a part of our great team and make a difference.
More about this role:
As a Tier 3 Network Operations Unified Communications Engineer, you'll be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades. You are expected as one of senior UC members coordinate ticket resolutions. You will be asked to provide technical resolution reports for critical outages in the UC environment.
What will you do:

  • Preform System upgrades and IAVA patches to Cisco Unified Call Manager

  • Performs inventory asset management and accountability functions.

  • Perform IOS Upgrades

  • Draft Standard Operating Procedures (SOP) for UC operations.

  • Troubleshoot systems failures and accessibility problems.

  • Monitor system performance and track usage.

  • Demonstrates innovative engineering acumen for improvements to site, location, or enterprise performance.

  • Makes recommendations that enhance efficiencies for UC monitoring, management, and overall operations.

  • Uses experience and knowledge articles to understand/implement potential workarounds.

  • Updates knowledge articles and handles "how to" questions.

  • Support UC KM management by entering solutions into the Solutions database.

  • Participates in engineering designs/decisions supporting technical refresh of components directly impacting mission success.

  • Will lead UC implementation, installation, and technical refresh projects within a site or locale.

  • Works independently with general limited supervision. In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.

  • Problems faced are difficult but typically complex. May require detailed information gathering, analysis, and investigation to understand problems. Regularly employs creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.

  • May influence other technical staff through explanation of facts, policies, and practices.

  • Responsibilities for UC ticket closure across UC OPS staff

  • Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)

  • Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.

  • Routing Service Requests to the appropriate organization required for incident resolution.

  • Performs root cause analyses.

  • Depending on Root Cause escalates to Engineeringfor potential design issues.

  • Completes problem resolutions associated with incident ticket(s)

  • May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.


    • Bachelors + 10Yrs, or Masters + 9Yrs or equivalent industry experience

      **---** DOD 8570 Certification Required:

      • Current IAT II

        Clearance Requirement:

        • Minimum TS/SCI CI Poly

          What We Can Offer You:

          • We've been named a Best Place to Work by the Washington Post.

          • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

          • We offer competitive benefits and learning and development opportunities.

          • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

          • For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

            Company Overview:
            CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
            Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (
            Since this position can be worked in more than one location, the range shown is the national average for the position.
            The proposed salary range for this position is:

Keywords: CACI International, Colorado Springs , Unified Communications Engineer- Tier 3, Engineering , Colorado Springs, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Colorado Springs RSS job feeds