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Director, Process Engineering -Control Strengthening (Remote Optional)

Company: USAA
Location: Colorado Springs
Posted on: May 12, 2022

Job Description:

Purpose of Job About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We are seeking an experienced Director, Process Engineering (Control Strengthening) for either our San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC facility.

Occasional travel will be required to USAA facility for training and/or meetings.

Responsible for consistently performing business Process Management (BPM) strategy within a Company or Staff Agency CoSA / organization or across the Enterprise. Leads a team of performance improvement guides in fact-based planning and execution of a portfolio of operational improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Direct reports must include Process Engineers (and may include other subject areas).

Job Requirements Primary Responsibilities:
Identifies and leads existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Acts in an advisory capacity on Process Excellence including development of relevant business objectives, metrics, and tactics.
Communicates opportunities that enable business units to thrive and achieve USAA mission and vision.
Identifies and prioritizes impactful process / project selection with Business Process Management (BPM) Leaders and business leaders.
Ensures the adoption of relevant Process Excellence standards and best practices as appropriate.
Serves as a mentor, trainer, coach, and technical leader in support of Process Excellence using operational improvement methodologies; serves as an experienced resource on Business Process Management (BPM) methodologies, tools, and techniques.
Builds relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity.
Develops a team of Operational Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results.
Works to optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.
Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Minimum Education:
Bachelor's degree in a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience:
8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions.
3 years of direct team lead or management experience.
Experience demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills.
Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance; OR demonstrated completion of 3 Lean/Six Sigma projects.

Preferred Experience:
Experience leading large-scale programs/enterprise programs.
Strong understanding of optimizing process activities and strengthening controls.
Solid understanding of automation, technical solutions to automate controls.
Proven leadership and experience in a matrix environment.
Experience identifying and implementing process improvement or continuous improvement strategies to manage risk efficiently, and effectively.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200-$243,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

  • Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

    Benefits:
    At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    Please click on the link below for more details.
    USAA Total Rewards

    Relocation assistance is not available for this position.

Keywords: USAA, Colorado Springs , Director, Process Engineering -Control Strengthening (Remote Optional), Engineering , Colorado Springs, Colorado

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