Principal Technical Support Engineer
Company: CTI Education Group
Location: Colorado Springs
Posted on: April 3, 2021
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Job Description:
If you require accessibility assistance or accommodation for a
disability when applying for open positions please contact us at
+1.888.404.2494, Option 1. Oracle's Affirmative Action Plan is
available for review by contacting +1.888.404.2494, Option 1. Job
Description - Principal Technical Support Engineer (21000AA8) Job
Description Principal Technical Support Engineer - 21000AA8
Applicants are required to read, write, and speak the following
languages : English Preferred Qualifications The position will be
integrated in a global team that will provide technical and
functional assistance to high profile Oracle customers around the
globe. Be a member of a top-talented team of professionals who will
specialize in troubleshooting and supporting highly complex
technology and software application implementations. You will be
a--primary point of contact for customers, be responsible for
facilitating customer relationships with Support and providing
advice and assistance to internal Oracle employees on diverse
customer situations and escalated issues.--The team focuses on
solving High Availability--(Backup & Recovery, Dataguard and
Corruption)--issues on Engineered Systems (Exadata) and Oracle
Cloud platforms. --Responsibilities: -- To manage and resolve
Service Requests logged by customers (internal and external) on
Oracle products and contribute to proactive support activities
according to product support strategy and model -- Owning and
resolving problems and managing customer expectations throughout
the Service Request lifecycle in accordance with global standards
-- Maintaining product expertise in Goldengate and Information
Integration issues -- Working towards, adopting and contributing to
new processes and tools (OWC, diagnostic methodology, health
checks, scripting tools, etc. -- Participating in proactive
knowledge activities. -- Working with development on product
improvement programs (testing, BETA programs etc) as required. --
Operating within Oracle business processes and procedures. --
Respond and resolve customer issues within key performance
Indicator targets -- Operate in line with Bug Diagnosis and
Escalation/Development Bug guidelines in resolution of Bug related
Service Requests. Qualifications: -- The ideal candidates should
have a degree in Computer science/Management Information
Systems/Science/Engineering/Math/Physics.
-- Detailed Description As a Principal. Support Engineer, you will
be the technical interface to customers, Original Equipment
Manufacturers (OEMs) and Value-Added Resellers (VARs) for
resolution of problems related to the installation, recommended
maintenance and use of Oracle products. Have an understanding of
all Oracle products in their competencies and in-depth knowledge of
several products and/or platforms. Also, you should be highly
experienced in multiple platforms and be able to complete assigned
duties with minimal direction from management. In this position,
you will routinely act independently while researching and
developing solutions to customer issues. Job Requirements Job
duties are varied and complex utilizing independent judgment. May
have project lead role. 8+--years experience with Core products
or--Applications products and have a technical degree i.e., BS
Computer Science/Management Information Systems/Science/
Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for
Applications) proven professional/ technical experience, i.e.,
demonstrating an understanding of Applications at a functional and
technical level (preferably Oracle) As part of Oracle's employment
process candidates will be required to complete a pre-employment
screening process, prior to an offer being made. This will involve
identity and employment verification, salary verification,
professional references, education verification and professional
qualifications and memberships (if applicable).--Also the candidate
is required to work a late shift (12pm-9pm MT) and come into the
office. Detailed Description and Job Requirements As a member of
the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as
an advocate for customer needs. This involves resolving post-sales
non-technical customer inquiries via phone and electronic means, as
well as, technical questions regarding the use of and
troubleshooting for our Electronic Support Services. A primary
point of contact for customers, you are responsible for
facilitating customer relationships with Support and providing
advice and assistance to internal Oracle employees on diverse
customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical
support to assure the highest level of customer satisfaction. A
primary focus is to create/utilize automated technology and
instrumentation to diagnose, document, and resolve/avoid customer
issues. You are expected to be an expert member of the technical
problem solving/problem avoidance team, routinely sought after to
address extremely complex, critical customer issues. Services may
be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing
direction and mentoring to others. Work is non-routine and very
complex, involving the application of advanced technical/business
skills in area of specialization. 7 years experience with Core
products or eight years experience with Applications products, BS
Computer Science/Management Information Systems/Science/
Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for
Applications) proven professional/ technical experience, i.e.,
demonstrating an understanding of Applications at a functional and
technical level (preferably Oracle). Colorado Pay Range: From
$36.69 to $64.20 per hour
From $76,309 to $133,544 per annum
Eligible for equity Oracle offers a comprehensive benefits package
which includes the following: 1. Medical, dental, and vision
insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Flexible paid time off (unlimited or accrued vacation and sick
leave)
9. Paid parental leave
10. Employee Stock Purchase Plan
11. Adoption assistance
12. Financial planning and group legal
13. Voluntary benefits including auto, homeowner and pet
insurance
Oracle is an Affirmative Action-Equal Employment Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability, protected
veterans status, age, or any other characteristic protected by law.
Job : Support Travel : No Location : US-UT,Utah-Lehi Other
Locations Job Type : Regular Employee Hire Organization : Oracle
All over the world, people's lives are better because of Oracle.
Want to make a difference? Join our company of change-makers. From
Oracle to culinary school and back again. Bonnie Carlson Kaypaghian
uses the skills she learned to create recipes for her daughter's
Type 1 Diabetes and has written a cookbook to share with the world.
#LifeatOracle If you require accessibility assistance or
accommodation for a disability when applying for open positions
please contact us at +1.888.404.2494, Option 1 Oracle's Affirmative
Action Plan is available for review by contacting +1.888.404.2494,
Option 1.
Keywords: CTI Education Group, Colorado Springs , Principal Technical Support Engineer, Engineering , Colorado Springs, Colorado
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