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Unified Communications Engineer

Company: Apex Systems
Location: Colorado Springs
Posted on: February 22, 2021

Job Description:

Position Description: The Unified Communications Engineer installs, configures, optimizes, and maintains IP Telephony systems and subsystems to include call managers, voice gateways, and voice mail ensuring adherence to established departmental procedures and standards. This position will also monitor IP Telephony systems and subsystems including capacity and performance levels to proactively identify potential issues to ensure uninterrupted service. In addition, this position creates and maintains documentation and operational procedures and scripts for all IP Telephony systems and subsystems, including analysis of existing phone system configurations. Essential Job Duties and Responsibilities: Design & Architecture:

  • Design and develop end-to-end Telephony systems and subsystems to include call managers, voice gateways and voice mail ensuring adherence to established Ent technology standards.
  • Develop, document, communicate, and ensure a communication technology standards policy.
  • Regularly evaluate communication applications, infrastructure, and software.
  • Ensure all designs leverage common architectures and services that can meet key design criteria (Availability, Recoverability, Scalability, Performance characteristics) and can be properly supported by operations teams.
  • Work closely with the security team and defined processes and procedure to ensure adherence to highest standards Support & Metrics:
    • Support, maintain and optimize end-to-end Telephony systems and subsystems to include call managers, voice gateways and voice mail ensuring adherence to established Ent technology standards.
    • Creates and maintains documentation and operational procedures for all IP Telephony systems and subsystems, including analysis of existing phone system configurations.
    • Creates and maintains scripts adhering to established quality control standards.
    • Collaborates with information technology teams, operational users, and vendors for defining, planning, costing, and implementing IP Telephony services solutions/ projects to meet the business objectives. Ensures completion within requested timeframes, provides project status updates, and solicits input from management as needed for adherence to IT standards.
    • Assists with providing management with reporting regarding IP Telephony systems and subsystems to include security activities, capacity and performance trends, and overall health of the IP Telephony environment. Minimum formal education required for this position: Knowledge consistent with a Bachelor's degree in Computer Science, Information Management or similar area of study. Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of "Knowledge Consistent with a Bachelor's Degree in Accounting and 2+ years' of accounting experience" could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master's Degree in Accounting and 0 years of work experience. Minimum work experience: 8+ years' of combined experience in IT Engineering to include at least 4+ years' experience in a Unified Communication Engineering/Architecture role. Technical or specialized knowledge/skills:
      • Advanced experience with design, implementation, and support of a Cisco IP Telephony environment to include Communications Manager, Voice Gateways, Unity Voice Mail, Unified Messaging, and Cisco Contact Center.
      • Expert knowledge of basic networking concepts such as Quality of Service (QoS), virtual LANS (VLANs), static routes, IP subnetting, etc.
      • Excellent understanding of wide area network (WAN) connectivity options such as MPLS, Optical Ethernet, SD-WAN, Virtual Private Networks (VPNs), etc.
      • Strong experience working with or within ITIL, DevOps, SRE, and Agile methodologies.
      • Data driven mindset leveraging metrics to make data-based decisions.
      • Root-cause problem solving mindset
      • Strong written and oral communication, documentation, and interpersonal skills.
      • Strong project management skills and attention to detail.
      • Exemplary customer service skills.
      • Ability to coordinate work across multiple vendors.
        • Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook). Certifications required:
          • Preferred) Cisco CCNA, Voice
          • (Preferred) Cisco CCNP Voice
          • (Preferred) CCIE Voice Contact: Ryan Carleo Apex SystemsEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

Keywords: Apex Systems, Colorado Springs , Unified Communications Engineer, Engineering , Colorado Springs, Colorado

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