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Technical Support Engineer

Company: Ivanti
Location: Colorado Springs
Posted on: February 17, 2021

Job Description:

Join our teamLooking for more than just a job? We like developing our people just as much as we like developing great products.Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it's an exciting time to join Ivanti!Competitive salary and benefits and flexible hours. Ivanti is a great place to work.If you're passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!What We Do * Empower users to seamlessly and securely connect from any place in the world that offers air, water and--- Internet!* Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.* Empower organizations to continue to breathe easy, now with an added sense of invincibility.* Work hard so that you can focus on the things you want to! Your Impact:* Diagnose, troubleshoot and replicate customer issues, research and identify solutions to them.* Provide technical guidance and best practices as the subject matter expert in our products.* Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies.* Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.* Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database* Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.* Participate in the technical review process for new product launches.Your Experience:* 3-5 years of Enterprise support Experience in Network security/SSL VPN domain * Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it.* A strong engineer - you've been in our customers' shoes before and can anticipate their challenges and needs.* Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.* A team-player - you'll need to be able to leverage entire GEC Team and work with other cross-functional teams as needed and keep everyone informed.* Comfortable talking and conduct a virtual meeting with customers.* Able to communicate complex ideas, concepts and technology.* Good network troubleshooting skills with the Fair understanding of TCP/IP, subnetting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP.* Good knowledge of AAA servers (AD/LDAP/Radius)* Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, Http/Https.* Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies.* Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS Hyper-V, KVM.* Good to have Knowledge of with cloud computing vendors:--AWS, Azure, Google Cloud.* Good to have knowledge of Linux/Unix.* Basic to intermediate level knowledge of Load Balancers and WAN Optimization.* Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.* Basic project management skills.* Good to have Knowledge of working with JIRA, Salesforce CRM.

Keywords: Ivanti, Colorado Springs , Technical Support Engineer, Engineering , Colorado Springs, Colorado

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