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Engineer 1, XOC (Centennial, CO or Everett, WA)

Company: Comcast Technology & Product
Location: Colorado Springs
Posted on: December 5, 2019

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. 24x7 operations; shifts may vary Job Summary: Demonstrate consideration for the customer and stakeholders, when making decisions and network changes. Be able to restore the network to its original state, before making any changes. Strive for meticulous and accurate execution. Consistently perform validations before and after all work performed. Collect information and make changes through command line interface and graphical user interfaces. Perform methodical troubleshooting and maintenance implementation. Act as initial fix agent for service impacting outages. Triage outage events by determining severity, customer impact, and priority. Maintain high awareness of when to escalate issues to senior engineering and management. Provide basic root cause analysis summaries to other departments. Identify and escalate process or tools issues. Act as a point of contact to vendors. Use clear written and verbal communications. Be able to receive feedback. Be able to collaborate with team members and other teams. Effectively manage stress. Treat others with respect. Communicate with others in a professional manner. Be flexible and adaptable to technology and departmental changes. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Primary Responsibilities: - Act as initial fix agent for related break/fix. - Complete daily departmental maintenances and other work as assigned. - Reduce customer impact. - Maintain awareness of department deadlines and goals. - Identify and call out potential system issues. Core Responsibilities: - Skills in Areas of Focus: SYSTEMS- Design, code, test, deploy and evaluate highly reliable programs/scripts in Perl, C, C++, etc. Administers and deploys configuration changes in a Weblogic, Unix, Linux environments. Develops and implements fail over procedures to mitigate impacts resulting from failures in the application or infrastructure. NETWORK- Load balancer, firewalls, routers, CMTS, associated protocols, advanced troubleshooting, protocols, multi and uni-caste, MPLS, IP management, DNS, traffic management, and sparing. VOICE- PSTN, SIP, routing, Cedar Point, Cisco, IMS, SS7, carrier to carrier troubleshooting, etc. COMMERCIAL- Axerra, Ciena, Juniper, Layers 1, 2, 3, ENS, and associated services. VIDEO- DSG and 2way conduit applications, channel migration from the headend to the CRAN, set-tops, IP video deliver - i.e. RPD's, OM-1000's, and NC-1500's, MPEG troubleshooting, through a variety of highly complex analytical duties in the testing and evaluation of Comcast's network, - Performs a variety of analytical duties in the planning, deployment, testing and evaluation of Comcast's network, products, and services including CRAN, CMTS, and the IP platform, Voice, Data, Commercial, Systems, and Video platform. - Directs third party agencies (i.e. AT & T, Verizon) while troubleshooting and resolving complex troubles focusing on rapid restoration. Devises and implements strategies for solving technical issues directly impacting internal and external customers or increasing performance across eco-system. - Develops, produces, and reviews documentation, instructional and procedural manuals for other employees to utilize to resolve problems or make network improvements. Examples include: complex processes for acceptance of new products (i.e. cable modems, systems,) testing such as operational readiness, tools focused on automation (i.e. IP scope tool,) etc. - Supports all the XNOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes, monitors the network and services to determine problem areas and/or areas of concern. Monitors, isolates, triages, and resolves outages and impairments. - Ensures databases, applications, hardware, and other related resources are properly maintained. Provides subject matter expertise on equipment and services to other operational groups. Updates code and software to ensure proper system performance. - Provides clear, crisp, and concise technical communication and coordination during low level outage scenarios. - Directly executes changes, in the network and across systems, focused on deploying new services, implementing changes, and stabilizing products following established change management processes. Accountable for configuration management techniques, ensuring infrastructure is correctly aligned and fully compliant with standards. - Accountable for understanding and managing services within ecosystems cutting across multiple technologies and solutions. Requires detailed understanding of interdependencies/intradependences. Accountable for providing technical assessment of changes across eco-systems to ensure resolving potential conflicts before impacting intra-/inter- related vertical systems. - Possesses depth and breadth across one to two major ecosystems/technologies requiring technical competency, advanced training, outstanding verbal and written communication skills. Leverages engineering methodologies is specific areas of focus. Possesses working knowledge and application of process design, client server technology, and internal processes. Provides training and coaching to NSAR, CARE, sub-set of field organizations, as well as peers, as needed. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelors Degree or Equivalent - Engineering, Computer Science - CCNA (required in specific business units) - Generally requires 0-2 years related experience Additional Requirements: - Possess a basic understanding of CMTS (Cable Modem Termination System) and connected platforms. - Understand IP addressing. - Display understanding of NCP (Node Combining Plan) and its relation to CMTS configuration. - Understand DOCSIS and Ethernet at the Physical and MAC layers (Layers 1 & 2). - Possess a basic understanding of HFC (Hybrid Fiber-Coaxial) plant. - Experience with Microsoft Office Suite required. - Experience in performing methodical troubleshooting and maintenance implementation preferred. - CCNA, JNCIA, and SCTE certifications preferred. Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Colorado Springs , Engineer 1, XOC (Centennial, CO or Everett, WA), Engineering , Colorado Springs, Colorado

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