Receptionist/Office Assistant

Company: Volt
Location: Colorado Springs
Posted on: March 13, 2023

Job Description:

Volt Workforce Solutions has an immediate opening for a Receptionist/Office Assistant for a dynamic organization that provides Cognitive Health Services to the Colorado Springs community. Company located on the north side of Colorado Springs. This is a temp to hire opportunity. The Receptionist is responsible for performing administrative tasks within a small group, office setting to support daily operations. They work closely with the practice manager, providers, and clients.Key Duties and Responsibilities

• Create and maintain a welcoming and professional therapeutic environment
• Maintain the waiting room space with updated resources and information
• Ensure office security by following safety procedures and controlling access to the reception desk and therapist offices
• Manage provider schedules
• Provide basic and accurate information to clients in-person and via phone/email
• Document client communication
• Refer questions to the practice manager as necessary
• Ensure clients receive accurate information about insurance allowances and services
• Complete pre-screens for clients interested in services
• Coordinate with referral sources
• Verify insurance and onboard clients upon completion of pre-screen
• Confirm completion of intake paperwork before confirming intake appointment
• Ensure all required prior authorizations are received before services are scheduled
• Return all established client voicemails, emails, and messages by the next business day. Return all new client voicemails, and emails within 48 business hours. This is expected even if we are waiting on other information. There must be an initial contact within this timeframe, even if just to confirm receipt of the message.
• Review incoming referrals and contact referred clients within 48 business hours
• Answer incoming phone calls in real-time, as much as possible
• Communicate balances and request updated credit cards when directed by practice manager
• Receive and distribute daily mail/deliveries
• Maintain office inventory and equipment by anticipating supply needs
• Ensure the team is prepared to cover reception for approved absences by preparing a checklist
• Perform other clerical duties such as photocopying, scanning, and faxingReceptionist Skills and Qualifications
  • Must demonstrate excellent customer service skills and present a professional, respectful, and caring demeanor toward clients, referring providers, and staff
  • Quickly answer questions or properly refer questions and concerns to the practice manager
  • Optimize provider schedules and patient satisfaction with efficient communication and scheduling
  • Attention to detail
  • Ability to deescalate and respond appropriately with upset clients, referring providers, and other employees
  • Accurate verification of insurance information
  • Ability to be resourceful and proactive when issues arise
  • Working knowledge of HIPAA guidelines and ability to maintain confidentiality
  • Reliable transportation
  • Excellent organization skills to keep accurate, timely records and find important information quickly
  • Excellent time management skills to prioritize and complete a wide variety of tasks throughout the day
  • Must possess patience and listening skills
  • Excellent interpersonal skills to create a pleasant experience for all clients and staff, such as being personable and attentive
  • Ability to maintain punctuality and attendance to fulfill role responsibilitiesPay rate: $15.00 - $18.00 DOE. Shift: Mon-Fri 8:00am to 4:30pmStandard benefits offerings available are health, dental, vision, term life, short term disability, AD&D and EAPVolt is an equal opportunity employer

Keywords: Volt, Colorado Springs , Receptionist/Office Assistant, Administration, Clerical , Colorado Springs, Colorado