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Receptionist - Switchboard operator

Company: Phil Long Ford of Motor City and Phil Long Valucar
Location: Colorado Springs
Posted on: June 22, 2022

Job Description:

Job DescriptionFord of Motor City has an opening for a Receptionist/Switchboard Operator for our Service Department. We are searching for someone able to respond quickly and provide effective customer service in a fast-paced environment.We need someone with great phone skills, excellent communication skills, and data entry skills. Essential Duties & Expectations

  • Answer inbound calls within 3 rings and follow word tracks provided
  • Schedule appointments for the service department using our software
  • Have a thorough knowledge of the dealership's products and services
  • Check email frequently throughout the day and respond in a timely manner
  • Work well with a large team of advisors, techs and management
  • Computer literate
  • Ability to multi-task in a fast-paced work environment
  • A positive, goal-oriented, highly motivated, energetic, coachable attitude
  • Proper phone etiquette and problem resolution
  • Utilize all platforms including, but not limited to, schedulers, Outlook, web chat, Auto Point, manufacturer online tools, Cisco phones
  • Provide creative solutions when a problem arises
  • Good communication and customer service skills
  • Dependable, show up on time and ready to workEducation and/or Experience: High School DiplomaBenefits (Eligibility dependent upon employment status)
    • Medical• Dental• Vision• PTO• 401k• FSA/ HSA/ HRA• Basic Life Insurance• Short Term/ Long Term Disability• Legal Insurance• Employee Assistance Program• Onsite Fit Factories• Employee Clinic Title:Switchboard/Receptionist ServiceJob Category:AdministrativeLocation:Colorado Springs, COTravel Required:NoneLevel/Salary Range:$16.00 to $18.00 depending on expierencePosition Type:Full Time

Keywords: Phil Long Ford of Motor City and Phil Long Valucar, Colorado Springs , Receptionist - Switchboard operator, Administration, Clerical , Colorado Springs, Colorado

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