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Billing Systems Analyst (Multiple Locations)

Company: Comcast Technology & Product
Location: Colorado Springs
Posted on: May 17, 2019

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Military Experience Welcomed! Day 1 Benefits for New Hires! Job Summary: Position can be located in any office with IS Leadership onsite: Houston, TX, Denver, CO; St. Paul, MN; Livermore, CA; Portland, OR; Everett, WA. Responsible for utilizing all applications within the billing system to provide internal customer support and resolve customer impacting issues. In addition, maintains the integrity of the billing system while supporting the Company's vision to continue to expand the business within our markets. Responsible for monitoring and maintaining the integrity of the customer statements. Responsible for planning and assisting in the development, implementation, and support of new products. Analyzes billing system data and reports in order to meet the needs of the system. Monitors all data output to assure validity to the user. Leads Brite:bill releases, maintains and works with CMS interface, tests and assures statement quality. Recommends enhancements to improve processes. Represents and serves as a point person for IS department in planning meetings. Interfaces with other departments to determine needs and produce results to increase efficiencies. Performs as a project lead or analyst as part of a project team. Works with moderate guidance in own area of knowledge. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Primary Responsibilities: - Identify the root cause of order entry issues, can present resolution plans to management and facilitate the remediation of issues - Utilize demonstrated understanding of the Comcast product suite (Residential or Commercial) to assess the end-to-end business model impact of new products, promotional offers and order entry issues. - Employ advanced Excel and/or Access Database knowledge in managing complex reporting extracts of up to millions of rows of data as well as working with Reporting platforms (SQL Server) - Utilize analytical and problem-solving skills to provide internal customer support and resolve customer impacting issues - Demonstrate time management and e-mail management within a fast-paced, matrix business model - Exhibit communication skill and diplomacy to collaborate with process owners and management across the West Division, other Divisions, and Comcast Corporate - Provides timely written and verbal communication on task updates and/or projects. - Follows West Division IS processes regarding-Playbooks, project plans, process documentation, ISCM, etc. - Maintains addressable interfaces and all related software applications within CSG - Work to understand existing macro process to increase accuracy across the billing system, and increase department efficiency - Maintains addressable interfaces and all related software applications within CSG Core Responsibilities: - Provides special project planning, implementation support, and direction. Projects may include, but are not limited to: new service launches, conversions, splits/merges, software upgrade communications, new technology launches, and Data Mart creations. - Analyzes, communicates, tests, and Q/As complex releases and upgrades ensuring zero negative customer impact. - Leads operations change implementation. Monitors the vendor statement production process. - Provides support to end users. Identifies problem causes and solutions for billing and operations programs. - Completes complex change requests within the required defined timeframe incurring no late fees and with no unplanned customer or revenue impact. - Logs all requests and provides monthly Key Performance Indicator reports demonstrating performance. - Coordinates changes with vendor and Data Center. Provides 24/7 production supports when necessary, troubleshooting issues so as to have the least customer impact. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelors Degree or Equivalent - Information Sciences, Technology, Computer Science - Generally requires 5-7 years related experience Additional Requirements: - ACSR order entry skills - Ability to do research to see how changes will impact biller, subscribers, our business partners - Ability to work independently - Good communication skills both in writing and verbally - Flexible - able to shift priorities and reprioritize work swiftly based on business demands - Ability to work with a cross-functional mindset - Advanced SQL skills required - Demonstrates critical thinking skills - Demonstrates organizational and time management skills - Follows established processes and procedures - Ability to travel up to 15% Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Colorado Springs , Billing Systems Analyst (Multiple Locations), Accounting, Auditing , Colorado Springs, Colorado

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