Academic Services Professional
Company: University of Colorado
Location: Colorado Springs
Posted on: June 24, 2022
Envision yourself in a collaborative, inclusive, and innovative
work environment that has a deep commitment to position our
graduates for success in their professional and personal lives.
Visualize applying your energy and skills for an organization that
respects and cares about its employees enough to offer some of the
best benefits of the industry while encouraging every team member
to grow, collaborate, and provide input on how to consistently make
the workplace a place people love to work. Imagine working at a
college that welcomes everyone - students, faculty, staff, and
community members - regardless of their backgrounds, beliefs, or
traditions. If what was just described is what you look for in a
workplace, welcome to the University of Colorado Colorado Springs
The College of Education invites applications for an Academic
Support Professional that is responsible for providing coordination
and support for academic, administrative, and student services
functions. Work involves exercising discretion, analytical skills,
and personal accountability to the college leadership team,
department chairs, undergraduate and graduate program coordinators,
and a large group of full-time and part-time faculty. This position
makes decisions in organizing and establishing work processes to
ensure delivery of academic programs' educational, research,
engagement, and service activities, independently resolving
problems as they arise, exercising a high level of judgement,
independent thought, and decision-making.
This position will be part of a cross-functional team, primarily
responsible for various administrative processes and operational
functions related to faculty support, student services, and human
resources for multiple academic departments. This position will
work closely with the dean's office, department chairs, program
coordinators, faculty, staff, and students. This position will be
an integral part of each student's relationship with the College of
Education from initial inquiry to alumni. This position contributes
to general academic advising, all aspects of admissions to COE
academic programs, maintaining student records, and providing
support to and between COE students, faculty, and staff. The
incumbent must exercise sound judgment in decision-making,
establish priorities in completing work assignments, exercise
confidentiality, function at a high level of performance with
minimal supervision, and possess a broad and deep understanding of
all COE graduate and undergraduate programs.
**Who We Are:**
The University of Colorado Colorado Springs (UCCS) is one of four
campuses in the University of Colorado system and is home to over
9,000 undergraduate and 1,800 graduate students. UCCS offers 53
undergraduate degree programs, 24 graduate degree programs, and 8
doctoral programs. UCCS is also home to the world's only Bachelor
of Innovation TM program, which allows our graduates to master
multi-disciplinary skills and graduate ready to create real change
in the world. UCCS was recently classified as a "High Research
Activity" university by the Carnegie Foundation and takes pride in
being the only higher education institution in southern Colorado
that explicitly includes research as part of its mission. We have a
strong focus in fueling student success by creating, using, and
maintaining a multitude of offices - First Year Experience, Excel
Centers, Academic Advising, and the Career Center just to name a
few. Overall, UCCS is constantly focused of preparing our students
to have success in the future, and we understand that every single
employee on our campus has a significant effect on that focus.
The city, which was recently ranked as the number six Best Places
to Live by U.S. News & World Report in 2021 , known as _Olympic
City USA,_ rests at the base of Pikes Peak, the inspiration for the
song "America the Beautiful" and a must-see for residents and
visitors alike. The 14,115 foot summit is just one of dozens of
area attractions, including scenic trains, museums, parks, a zoo
and more. With a mild climate and 247 days of sunshine each year,
the Springs boasts some of the state's best recreation
+ Serve as **primary point of contact and professional support**
for supervisor, faculty, staff, prospective students, students,
outside agencies, and others regarding inquiries about the
department(s). Maintain student handbooks, policies, and student or
faculty files. Update forms and manuals as needed. Create and
maintain spreadsheets, reports, budgets, and records. Initiate and
maintain clear and consistent communication with supervisor,
students, faculty, staff, and other stakeholders. Respond to
inquiries, providing guidance, directions, and recommendations.
Provide support of daily operations of the college as needed, e.g.,
ordering supplies, upkeep of storage/copier room, conference rooms,
and community spaces. Route documents for signature in Adobe Sign.
Provide leadership and training for student workers with tasks and
functions to support the department(s) and college.
+ Provide **administrative support for COE and the respective
department(s)** : Purchase instructional supplies and books,
conference registrations, and professional memberships. Procure
standard office supplies and services, including orders through CU
Marketplace, copy center, and facilities. Monitor, coordinate, and
update the department teaching plans. Coordinate department course
schedules, room assignments, and request for course changes with
appropriate campus departments. Manage the scheduling and
coordinate the logistics of building classrooms and meeting spaces
for the department, clubs, and other relevant groups. Confer with
department chair(s) and program coordinators to plan and coordinate
departmental events, student progression, and graduation. Assist
department chairs in planning and preparation for department
meetings, retreats, etc., organize agendas, and transcribe meeting
minutes. Support department accreditation and improvement
+ Provide **support for prospective students, current students, and
alumni** : academic advising for College of Education students and
provide general information to prospective and current students
about the campus, college, program requirements and application
process. Clarify admissions, grading, scheduling and graduation
policies for students and respond to relevant questions. Coordinate
and collaborate with the College of Education departments and
campus offices (the Graduate School, Office of International
Affairs, Admissions & Records) on admissions, registration and
monitoring of prospective and enrolling students: 1) to ensure the
academic pursuits of prospective students, applicants, and
matriculated students are progressing 2) to support establishment
of new and existing maintenance of policies and procedures 3) to
stay informed of current and changing policies and procedures 4) to
support the resolution of admissions and enrollment issues. Provide
support and communication for program cohorts. Engagement and
support with alumni, e.g. Program Verification Forms, resolve
issues with registrar/records, disseminate information, etc.
Maintain and update student files in data tracking system according
to policies and procedures. Explain policies and procedures related
to course registration, adding and dropping courses, and program
+ **Assist with Administration and Finance tasks and functions:**
Compile and track employment-related documents, letters of offer,
and additional payment forms. Ensure correct pay and compliance of
COE and University policies and procedures. Data entry for lecturer
appointments and pay. Maintain, analyze, and update the COE
Teaching Plan before and after census date for accurate data
reporting. Monitor collection, disbursement, receipt, archiving and
submission of required documents. Prepare, track, scan, and file
employment-related contracts, receipts, and other documents.
Maintain and update electronic files according to policies and
procedures. Maintain, interpret, and implement university and
college policies regarding human resources and department
+ Attend trainings as needed. Maintain, interpret, and implement
university, state and federal guidelines and policies regarding
student records. Attend events to publicize COE programs and
facilitate the process of hosting such events.
+ Other related duties as assigned.
+ Ability to communicate effectively, both in writing and
+ Knowledge of Higher Education processes, including FERPA
+ Ability to establish and maintain effective working relationships
with employees at all levels throughout the university.
+ Exceptional customer service skills.
+ Demonstrated commitment and leadership ability to advance
diversity and inclusion.
+ Positive attitude and flexibility to function within a
+ Demonstrated ability to exercise independent judgment; identify
and resolve problems or escalate appropriately.
+ Intermediate to high proficiency with Microsoft products (Word,
Excel, Outlook, Teams, SharePoint, and PowerPoint)
+ Ability to work independently, multi-task, and prioritize.
+ Excellent organization and time management skills.
+ Skilled in document management (creation, organization,
maintenance and dissemination).
+ Acute attention to detail and follow-up required, along with the
ability to move from one task/duty to another without errors
despite frequent interruptions.
+ Ability to provide administrative support for multiple
+ Ability to be flexible and adjust quickly to shifting
+ Ability to meet multiple deadlines and complete tasks in a timely
+ Ability to complete repetitive tasks with high accuracy and
+ Exercise judgment and independent initiative; handle time
sensitive matters that require concise problem solving and
+ Ability to adapt to changing software systems, embrace new
technology and able to quickly learn new software applications and
+ Demonstrated ability to exercise strict confidentiality.
+ Demonstrate effective leadership in mentoring and training other
**Work Location:** _On-site_
This position has been determined to be exempt from the overtime
provisions of the Fair Labor Standards Act (FLSA).
**What We Offer:**
**Salary Range:** Generally starting at $38,767 - $45,000
The salary of the finalist(s) selected for this role will be set
based on a variety of factors, including but not limited to,
internal equity, experience, education, specialty and training.
The University of Colorado Colorado Springs offers excellent
benefits , some of which include:
+ Medical insurance, with the lowest cost option being $0 to the
+ Dental, Vision, Life and Disability insurance
+ Generous paid vacation and sick time accruals (14.67 hours of
vacation and 10 hours of sick accrued per month, prorated if
+ Mandatory retirement plans. Employees contribute 5% of their
annual compensation. CU doubles that and contributes 10%
+ Tuition Assistant Benefit available to you or a dependent
+ Paid Parental Leave after 12 months of employment
+ Off Campus Housing Resources
**Tentative Search Timeline:**
+ First round of virtual interviews with the search committee is
expected to be held during the week of **May 9, 2022** .
+ Second round of interviews with the search committee and other
stakeholders is expected to be held during the week of **May 16,
+ This position is expected to begin **June 1, 2022.**
The University of Colorado Colorado Springs is committed to
providing a safe and productive learning, living and working
community. To assist in achieving this goal, we conduct background
investigations for all prospective applicants being considered for
employment. Background investigations include a criminal history
record check, and when appropriate, a financial and/or motor
vehicle history check.
UCCS is an equal opportunity and affirmative action employer. In
compliance with applicable laws and in furtherance of its
commitment to fostering an environment that welcomes and embraces
diversity, the University of Colorado does not discriminate on the
basis of race, color, creed, religion, national origin, gender,
disability, age, veteran status, sexual orientation, gender
identity or expression, genetic information, political affiliation
or political philosophy in its programs or activities, including
employment, admissions, and educational programs. Alternative
formats of this ad can be provided upon request for individuals
with disabilities by contacting the Office of Human Resources at
To perform this job successfully, an individual must be able to
perform each of the established essential functions and meet the
physical and environment demands described satisfactorily. The
requirements listed are representative of the knowledge, skill,
ability, physical and environmental conditions required of the
employee on the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions, physical and environmental demands.
Applicants with disabilities: If you have a mental or physical
impairment, which limits one of your major life activities (e.g.
walking, hearing, seeing, speaking, breathing, or learning) and
require special accommodations for testing or interviewing, it is
your responsibility to notify the office scheduling the interview
or test at least 3 working days before the interview or test date.
If you need special accommodations at the work site, you must
notify the appointing authority or Human Resources.
The Immigration Reform and Control Act requires that verification
of employment eligibility be documented for all new employees by
the end of the third day of work.
+ Bachelor degree from an accredited college of university OR an
Associates degree and 2 years professional experience.
+ 1 year of experience directly supporting faculty, staff, and
students in a higher education setting.
+ 1 year of experience with program coordination, business
operations, or administrative support.
+ 1 year of experience with CU-SIS, PeopleSoft, HCM, CU
Marketplace, OnBase, or related software.
+ 1 year of experience with the creation of complex schedules and
+ 1 year of experience maintaining compliance with complex rules,
contracts, regulations and/or accreditation standards.
While performing the duties of this job, the employee is frequently
required to move. Employee is occasionally required to have long
periods of inactivity, moderate bending, moderate energy
requirements and fine motor skills. The employee must occasionally
lift and/or move up to 20 pounds.
**Job:** Academic Services
**Primary Location:** Colorado Springs
**Job Category** Academic Services
**Department** C0001 -- Colorado Springs Campus
**Posting Date** Apr 22, 2022
**Unposting Date** Ongoing
**Posting Contact Name** Lori Unruh
**Posting Contact Email** email@example.com
**Posting Number** 00795792
**Req ID:** 25499
The University of Colorado does not discriminate on the basis of
race, color, national origin, sex, age, pregnancy, disability,
creed, religion, sexual orientation, gender identity, gender
expression, veteran status, political affiliation, or political
philosophy. All qualified individuals are encouraged to apply.
Keywords: University of Colorado, Colorado Springs , Academic Services Professional, Accounting, Auditing , Colorado Springs, Colorado
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