Banking Center Teller - Full Time (Colorado)
Company: TCF National Bank
Location: Colorado Springs
Posted on: February 20, 2021
OverviewTCF National Bank and its affiliated companies
(collectively TCF) is an equal employment opportunity employer.
TCF's policy is not to discriminate against any applicant or
employee because of race, color, religion, sex, pregnancy
(including childbirth and related medical conditions), sexual
orientation, gender identity, national origin, age, marital or
familial status, genetic information, disability status, protected
veteran or military status or any other characteristic protected by
applicable law. TCF also prohibits harassment of applicants or
employees based on any of these protected categories. TCF's policy
is to take affirmative action to employ and to advance in
employment all persons regardless of race, color, religion, sex,
sexual orientation, gender identity, national origin, disability
status, protected veteran status or other characteristic as
required by applicable law.TCF provides reasonable accommodations
to applicants and employees with disabilities. If you need an
accommodation or assistance in the application process, please
contact TCF Human Capital Management at [1-833-HCM-8454 or
[HCMSC@tcfbank.com].Job SummaryOVERVIEWThe Teller is responsible
for processing customer transactions for a variety of products and
services, and upholding TCF's brand promise by providing accurate,
fast and friendly customer service. Establish and solidify customer
relationships by understanding their evolving needs and providing
solutions for the right products and services. Uphold TCF's
customer service expectations of being helpful, knowledgeable, and
respectful while interacting with customers and coworkers. Offer
appropriate financial solutions to help customers save, transact,
and borrow. Resolve customer concerns through quality service and
- Build long-standing relationships with TCF customers by
providing excellent customer service and maintaining thorough
knowledge of all products TCF offers. Build customer trust and
loyalty by proficiently answering customer's questions; explaining
policies thoroughly, and fulfilling customer needs. Serve as a TCF
brand ambassador and TCF product and service expert. Promote a
positive image of TCF with each customer every time.
- Efficiently gather customer information, identify financial
needs, and educate the customer on TCF's products and services.
Make appropriate recommendations to the customer to meet their
financial priorities. Promote TCF products, services, and programs.
Meet individually assigned sales goals with a high level of quality
in terms of relationships and new accounts.
- Consult with customers on specific account needs; convey rates,
service charges and restrictions, and offer available programs to
improve the customer experience.
- Process transactions and engage in sales while communicating
professionally, clearly and confidently. Perform services including
wire transfers, customer information changes, death claims,
accurate processing of IRA distributions/contributions, loan
payment processing, and Regulation E and fraud claim resolution,
adhering to TCF and Federal regulations. Investigate and resolve
special account inquiries such as legal transactions requiring
coordination with TCF counsel, outside attorneys, and customers.
- High school degree or GED, or working towards completion.
- Six months proven service results in a customer centric,
results-driven environment. Ability to demonstrate a high level of
enthusiasm for providing excellent customer service skills.
- Effective communication (verbal and non-verbal), interpersonal
skills, and active listening skills. Ability to engage with
customers; begin a conversation, build rapport, and handle
objections. Comfortable asking customers about their personal
- Demonstrated ability to communicate clearly and professionally
while servicing customers.
- Highly developed skills and commitment to customer
- Ability to perform necessary calculations; proficient in basic
- As a new hire will be required to attend and successfully pass
all testing for TCF's Relationship Banking training program
Keywords: TCF National Bank, Colorado Springs , Banking Center Teller - Full Time (Colorado), Accounting, Auditing , Colorado Springs, Colorado
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