Sr. Diagnostic Specialist - Colorado Springs, CO
Company: Rivian Automotive
Location: Colorado Springs
Posted on: April 28, 2024
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Job Description:
About Rivian
Rivian is on a mission to keep the world adventurous forever. This
goes for the emissions-free Electric Adventure Vehicles we build,
and the curious, courageous souls we seek to attract. As a company,
we constantly challenge what's possible, never simply accepting
what has always been done. We reframe old problems, seek new
solutions and operate comfortably in areas that are unknown. Our
backgrounds are diverse, but our team shares a love of the outdoors
and a desire to protect it for future generations. Role Summary
The Diagnostic Specialist role leverages each part of the
knowledge, skill and experience that comes from a professional
career in the Automotive Service Industry. This role seeks the
Diagnostics Professional aimed towards helping resolve customer
concerns using high quality diagnostic processes and techniques.
Your attention to detail and focus on quality will have led you to
developing a deeper understanding of core systems and technologies
than would be required to simply "repair to the concern". Having
adopted and then exhibiting a "Continuous Improvement" mindset, is
what drives the Diagnostic Specialist to integrate the many facets
of their abilities in complex diagnostics with the connected
vehicles being produced today. These efforts come together to
provide the consumer with a service experience rarely found in the
automotive industry. Responsibilities will include utilizing your
knowledge and training in support of the local Service team,
comprising of a primary focus on upleveled diagnostic support given
to both direct "In-Service/Hands On" diagnostics as well as
"pre-appointment" service planning, and continues through
diagnostic content collection, reporting, engaging cross-functional
team responsibilities, and business partner development. This role
will be located in Colorado Springs, CO. Responsibilities
Provide diagnostic support to Field Service Teams using a
combination of technical understanding specific to Rivian products,
experience with integrated automotive systems, use of specialized
diagnostic tools, and logged vehicle data review. "Hands-on" Low
voltage and HV diagnostic support Producing high quality
documentation in both Service Support and Engineering document
systems. Communicate effectively with business partners in support
of Service needs. Aid Field Service in the production of
pre-appointment service plans where more advanced diagnostic
support is needed. Evaluate and perform remote repairs to concerns
that have been determined to be safe and effectively performed
without local access to the vehicle. Support an industry leading
customer repair experience through integration of elevated
diagnostic support in the local Service operation workspace. Work
closely with customer support teams to train and empower agents in
conducting live diagnostics on common vehicle issues; as well as
addressing customer concerns related to expected vehicle behavior.
Support systems and processes that capture "feedback" that will in
turn aid in product quality improvements. Create a culture of
collaboration with individuals, cross functional teams, and
leadership by encouraging feedback and open communication. Hours of
operation are business partner focused and are expected to reflect
within the current operational needs for the service
location/region. Qualifications
8+ years of experience in automotive industry or automotive repair,
with an emphasis on mechanical, thermal, electrical, data
processing and systems integration. Fundamental "working knowledge"
and "hands-on" experience diagnosing electronic concern with and
without OBD/DTC support. Fundamental knowledge and experience
diagnosing CAN, LIN and other network architectures, such as I2C
and A2B. Familiarity with terminal interfaces, scripting languages
and experience reading computer code is a plus. Extensive knowledge
of and experience with diagnosing and re airing mechanical and
thermal systems. Ability to understand, build and promote the
benefits of utilizing structured processes. Experience with
customer support or customer relations. Excellent written and oral
communication skills. Experience working as, or with Business
Partners, and understands the role responsibilities a Business
Partner must possess. Disciplined work ethic. Self-motivated, and
encouraging of others. Able to work efficiently in small groups,
large groups as well as individually. Ability to work effectively
under pressure or within tight time limits. Physical exertion may
be required to perform occupational tasks (sitting, standing,
walking, bending, kneeling, carrying, reaching, pushing, pulling,
and lifting up to 50 lbs.). Frequent use of hands for purposes of
grasping and using tools correctly, entering data, writing
communications, or calling on internal partners. Experience with
logistics or parts ordering systems is a plus. Experience analyzing
large data sets is encouraged. Competent computer and typing skills
required. Appropriate interpersonal style and communication needed
to work effectively with internal and external partners. Ability to
travel as needed. Ability to support cross-functional teams both
remotely and through on-site interactions. Extremely detail... For
full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all
applicable federal, state, and local fair employment practices
laws. All qualified applicants will receive consideration for
employment without regard to race, color, religion, national
origin, ancestry, sex, sexual
Keywords: Rivian Automotive, Colorado Springs , Sr. Diagnostic Specialist - Colorado Springs, CO, Other , Colorado Springs, Colorado
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